Senior Atlassian Analyst; Telework​/Hybrid

Position Title:

Senior Atlassian Analyst (Telework/Hybrid)

Status of Employment:

Permanent

Position Language Requirement:

English

Language

Skills:

English (Reading - C
- Advanced), English (Speaking - C
- Advanced), English (Writing - C
- Advanced)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

:59 PM

Working at CBC/Radio-Canada

When you come to CBC/Radio-Canada, you’re not only joining the undisputed leader in expressing Canadian culture — you’re also participating in its digital revolution. Here, you’ll actively contribute to creating innovative projects on our major platforms and will find a stimulating, state-of-the-art and team-focused work environment.

Digital is a key part of our present and our future. CBC/Radio-Canada’s strategy is focused on becoming the first organization to provide a digital platform that delivers unique content and experiences for our audiences, by telling stories that reflect who they are. If you’re passionate about the user experience, love technology and are driven to bring out the best in others, you’ll enjoy working at CBC/Radio-Canada.

This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Your Role

As co-administrator of our Atlassian ecosystem, you will ensure system reliability and drive the continuous evolution of our collaboration platforms. Leveraging the latest innovations — including AI tools like Atlassian Intelligence and Rovo — you will guide our teams in adopting Agile best practices and play a direct role in modernizing our digital work environment.

Your Key Responsibilities

• Manage incidents independently or in collaboration with Atlassian support to ensure high availability across all Atlassian platforms.
• Configure and administer user access, workflows, roles, permissions, Jira scripts and other platform customizations.
• Support governance, change management and business continuity planning.
• Design, customize and evaluate integrations and add‑ons for internal systems and tools.
• Manage platform and plug‑in licensing to optimize overall costs.
• Establish, advise on and promote best practices for Atlassian tools (Jira, Confluence, Jira Service Management), embedded AI and Agile methodologies.
• Evaluate, implement and administer Atlassian AI capabilities (Atlassian Intelligence, Rovo) and advanced automation rules to streamline team workflows.
• Design and facilitate training sessions for internal teams as needed.
• Build custom dashboards and advanced filters to provide key metrics and progress reports to leadership and team members.
• Lead the internal Atlassian steering committee, including setting agendas, taking meeting notes and tracking action items.
• Develop, maintain and present the strategic road map for Atlassian initiatives.
• Stay current with Atlassian product updates (Jira, Confluence) and administrative best practices.

What You Bring

• Four or more years’ experience administering Jira Cloud, Jira Service Management and Confluence, with strong expertise in JQL (experience with Tempo an asset).
• Two or more years’ experience developing custom scripts in Jira and automating workflows.
• Two or more years’ experience building Jira and Tempo reports, custom…