Customer Remote Support Agent Molecular Diagnostic; Spanish

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Join the team and help deliver expert remote technical support for BD COR across the EMEA region. This is an opportunity to work at the center of a highly specialized support organization, partnering with field teams, technical experts, and global stakeholders to resolve complex issues, improve system performance, and uphold high standards of quality, precision, and customer service in a regulated healthcare environment.

As a Customer Remote Support (CRS) Agent, you will provide both reactive and proactive technical support for BD COR, helping customers and field teams maintain continuity, reliability, and confidence in a critical molecular diagnostics platform. You will work in close partnership with Field Service Engineers, internal subject matter experts, training teams, and global service organizations to troubleshoot issues, improve remote resolution, and contribute to service excellence and continuous improvement across EMEA.

Deliver timely, high-quality technical support that helps protect system uptime, customer continuity, and confidence in BD COR. Increase remote resolution through structured troubleshooting, strong technical judgment, and effective collaboration with field and specialist teams. Maintain accurate documentation, escalations, and complaint-related reporting in line with quality and regulatory expectations. Contribute to continuous improvement by identifying trends, sharing knowledge, and helping strengthen service effectiveness across EMEA.

• Provide remote technical support for intermediate to complex customer issues across high-volume support channels, delivering a professional and customer-focused experience.
• Perform advanced troubleshooting using log analysis, database reviews, connectivity checks, and workflow-based problem investigation to distinguish instrument, software, and process-related issues.
• Partner closely with Field Service Engineers and internal specialists when on-site intervention, escalation, or cross-functional support is required.
• Monitor system performance trends and contribute to proactive service improvement initiatives that enhance reliability, efficiency, and customer confidence.
• Maintain accurate…