Infrastructure Monitoring & Data Protection Engineer

RTI International is an independent, scientific research institute dedicated to improving the human condition. Our vision is to address the world’s most critical problems with technical and science-based solutions in pursuit of a better future. Clients rely on us to answer questions that demand an objective and multidisciplinary approach—one that integrates expertise across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world’s most challenging problems.
We believe in the promise of science and technical solutions, and we push ourselves every day to deliver on that promise for the good of people, communities, and businesses in the US and around the world. If you are looking for the opportunity to make a real difference, RTI is the place for you.

Client Technology Operations (CTO) is RTI’s client-focused technology organization responsible for delivering and operating the technology platforms, infrastructure, governance, engineering, and digital capabilities that enable RTI to develop, secure, and deliver technology-enabled solutions for clients.

This role supports enterprise infrastructure monitoring and data protection across on‑premises and cloud environments. You will work with technologies such as Solar Winds and Cohesity to monitor system health and performance, support backup and recovery operations, troubleshoot technical issues, and identify opportunities for automation and process improvement. This position offers the opportunity to build technical expertise across infrastructure monitoring, systems administration, and data protection while contributing to the reliability and availability of RTI's IT systems.

This position offers flexible work arrangements, including remote work within the U.S., hybrid, or on‑site in our Research Triangle Park, NC headquarters location. Some geographic locations may not be available for remote work based on business and operational requirements.

• Support the deployment, configuration, and maintenance of the Solar Winds Platform (NPM, SAM, NTA, NCM) and Cohesity Data Platform (Cohesity Helios).
• Configure and monitor daily backup policies protecting on‑premises assets (VMware, physical servers) and cloud workloads (AWS, Azure) using Cohesity.
• Customize Solar Winds alerting thresholds, maintain dashboards, and support integration of alerts with ticketing platforms (e.g., Service Now, Jira) to maintain high environment visibility.
• Leverage Power Shell, Python, or Bash to automate routine monitoring, backup checks, and system administration tasks.
• Troubleshoot infrastructure alerts, resolve backup failures, and perform routine data restoration requests to verify system integrity.
• Maintain network configuration backups (via Solar Winds NCM), update standard operating procedures, and support compliance reporting activities.
• Contribute to the development and maintenance of SOPs, system standards, business continuity plans, system test plans, and capacity plans.
• Research technical solutions and contribute to evaluations and recommendations, including pros/cons and pricing, as needed.
• Support the installation and configuration of hardware or software in accordance with manufacturer's recommendations and technical specifications.
• Conduct quality assurance testing to validate installed configurations and operations against technical specifications, documenting results and identifying issues as needed.
• Troubleshoot and resolve problems in response to alerts from monitoring tools or trouble reports from other ITS staff, escalating issues as appropriate.
• Communicate status to impacted stakeholders, including end users, ITS support staff, and ITS management, before,…