Remote ERP Implementation & Support Specialist

We’re not a regular tech company, we’re a “cool” tech company and we do things our way. You may be accustomed to tech companies that work with their “heads down” and give you a small piece of the big picture to “own” but at Northlake Partners (NLP) working as a team and taking ownership are in our DNA – or rather, in our core values (they’re literally two of our four core values).

So, to us, being collaborative and supporting each other is more important than throwing on some headphones, keeping to yourself and grinding out your work all alone – although to be fully transparent, that does happen from time to time. To us, “owning” a small piece of the big picture doesn’treallyallow you to take ownership if you don’t have the big picture to see where your piece fits in and how it can be improved.

So instead, we want everyone to know where we’re going, why we’re going there and to own their part in making it happen. We are a remote company but that doesn’t stop us from being engaged with one another and working as a team. If you believe people should be enriched at work and you love to serve people, you’re our kind of people – so keep reading!

This job is going to be hard. We’re a small company that works on big projects, which means a lot of opportunity to learn (yay!) but it also means it never gets boring, so you need to be committed to the cause and believe what we believe (re: last sentence in section above). The team members that are the most successful here are the ones that enjoy being in the trenches and fighting their way out, facing problems head on and figuring out the best solution.

The most successful team members are the ones who are vocal and unafraid to speak up when they have an idea or opinion but are humble enough to recognize when someone else’s idea or opinion is better and will commit themselves to following through with the best idea no matter who or where it came from. They’re the “doers” that are driven, self-motivated, resourceful, curious, constantly seeking new knowledge and want to succeed and grow.

But that’s not all! They’re also the ones who play well with others and are communicative, dependable, honest and perceptive of others.

No day will be the same because our “jobs” change daily. But don’t worry, you’ll know what will be expected of you. In fact, you can know right now if you keep reading!

We created North Scope, an ERP application designed specifically for food manufacturing companies. In addition to providing the software, we also assist in the implementation, and we provide ongoing support and services.

The role ofSoftware Implementation And Support Specialistis important because we exist to solve customer problems and make their lives easier. One way we do this is by ensuring our software works as intended and that it’s easy to use. Our implementation department is responsible for ensuring our application is correctly installed and implemented and that our customers are using it to its full potential.

Your role would be to work with other members of our support & implementation team to be on the front lines of incoming support tickets, ensure customers are followed up with in line with our SOP’s, and ensure we meet deadlines and deliver high quality work. You work would include troubleshooting support tickets, as well as assisting in new implementations to track new development and reporting requirements.

We need help with managing our workload, moving tasks forward efficiently, and keeping our customers in the loop.

We’re searching for someone with a passion for customer service, who is unhappy with anything but complete success, is comfortable with a…