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IT Service Desk Pro — Hybrid & Remote

Remote / Online - Candidates ideally in
Frederick, Frederick County, Maryland, 21701, USA
Listing for: Guitar Center Inc.
Full Time, Remote/Work from Home position
Listed on 2026-10-20
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Desktop Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 65000 - 70000 USD Yearly USD 65000.00 70000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Desk Pro — Hybrid & Remote Support

Guitar Center Inc. seeks an IT Support Specialist to deliver frontline Tier 1 support for store, field, corporate, remote, and hybrid users. You will resolve requests, manage access, support devices and apps, and coordinate escalations while upholding SLAs and maintaining accurate records.

Responsibilities include imaging, deployment, and lifecycle support for desktops and laptops, asset inventory, and knowledge base updates to improve support quality.

We are seeking a motivated IT Service Desk Pro — Hybrid & Remote Support to join Guitar Center Inc. in Frederick, MD, United States.

The IT Service Desk Pro — Hybrid & Remote Support position in the Management & Operations, IT & Technology field is open for applications.

We have an opening for a IT Service Desk Pro — Hybrid & Remote Support in Frederick, MD, United States within Management & Operations, IT & Technology.

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