Remote Tier 1 Support Specialist
Virginia Beach, Virginia, 23600, USA
Listed on 2026-10-20
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IT/Tech
IT Support, HelpDesk/Support
Apex Systems is seeking a Tier 1 Support Technician for a remote role that operates within Eastern Time business hours. You will deliver phone-based support during payment software installation, troubleshoot common issues, and follow documented procedures to resolve calls.
You will log tickets in Service Now, escalate complex problems, and participate in onboarding and training before transitioning to full production support. Strong communication and independent work are essential.
This position is for the Remote Tier 1 Support Specialist role at Apex Systems.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Tier 1 Support Specialist role in the description above.
We appreciate your interest in this position.
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