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Computer User Support Specialist AI Training
Remote / Online - Candidates ideally in
Buffalo, Erie County, New York, 14201, USA
Listed on 2026-10-20
Buffalo, Erie County, New York, 14201, USA
Listing for:
SaidGig
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Role Overview
Apply Tier 2/3 technical support expertise to help train next-generation AI systems through detailed, real-world troubleshooting input. This remote contract role focuses on diagnosing user technology issues, documenting effective solutions, and improving how technical support workflows are understood.
Key Responsibilities- Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
- Support Windows, macOS, and Linux environments, including connectivity issues involving TCP/IP, VPNs, and DNS.
- Record troubleshooting steps, resolutions, and user interactions clearly in a ticket management system.
- Provide detailed process insights that improve future support workflows and technical training data quality.
- Collaborate asynchronously and explain technical concepts clearly in written and verbal communication.
- Identify recurring support patterns and recommend process improvements to the project team.
- At least 3 years of proven Tier 2/3 IT support experience.
- Strong hardware and software troubleshooting skills across varied platforms.
- Working knowledge of networking, including TCP/IP, VPN, and DNS troubleshooting.
- Proficiency with ticket management systems and thorough technical documentation practices.
- Excellent written and verbal communication skills, including the ability to provide user-friendly explanations.
- Ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.
- CompTIA A+, Network+, or ITIL certifications are advantageous.
- No previous AI experience is required.
Remote contract engagement.
Compensation$30 to $55 per hour.
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