IT Field Technician

Description

IT Field Technician is responsible for day-to-day tasks, functioning primarily as entry/mid-level IT technical resource supporting users in remote work, office, and healthcare settings. Individuals will interact with field offices and vendors, facilitating support, optimization, and enhancements of various end-user applications such as Microsoft Office, Google Workspace, point-of-sale systems, printing, and more.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Travel to clinic locations for troubleshooting and/or software and hardware installations.
• Troubleshoot and resolve various hardware, software, and other system problems, replacing components when necessary.
• Responsible for deploying standardized setup for PCs, printers, and communication systems. Install, set up, and provide support and troubleshooting assistance to personnel regarding PC hardware, operating systems, software installation, and printer issues. Work with imaging software to image and deploy newly imaged computers for rollout.
• Consult with IT management on problems found and possible solutions. Carry out IT security policies and report security problems to IT management to establish requirements for new systems or modifications to our network.
• Document all service calls and work history using the Help Desk.
• Maintain an appropriate professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Any combination totaling 3 years of experience:

• College coursework in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
  • 60 semester hours or associate degree equals one year
  • 90 semester hours equals two years
  • 120 semester hours or bachelor’s degree equals three years

o Work experience in enterprise help desk support. Ability to travel daily to clinic/field locations

• Comp Tia Net+, A+ Certification
• Microsoft MCSE / MCP

• Valid Driver’s License

• Results-oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results).
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skilled in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Basic understanding of network services such as DHCP & DNS and how to troubleshoot related problems
• Ability to draw valid conclusions, apply sound judgment in making decisions, and ability to interpret and apply policies and procedures.
• Ability to prioritize tasks and projects with limited direction.

The work environment…