Remote Incident Management Leader – IT Help Desk
Virginia Beach, Virginia, 22090, USA
Listed on 2026-10-20
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Synergy is seeking a dynamic and customer-focused Incident Management Team (Help Desk) Manager to lead our enterprise IT support operations. This role oversees Tier 2 and Tier 3 Help Desk technicians, ensuring rapid response and timely resolution of IT incidents in alignment with federal SLAs.
You will champion ITSM best practices, manage Jira workflows, and report on KPIs, driving continuous improvement. This remote role supports federal portfolios and emphasizes automation, metrics, and
We are seeking a motivated Remote Incident Management Leader – IT Help Desk to join Synergy in Reston, VA, United States.
Step into the Remote Incident Management Leader – IT Help Desk role at Synergy in Reston, VA, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).