Director, Operations Strategy & Enablement - IntelliScript; Remote

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to‑earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our Linked In page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee‑led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations.

Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

The Director, Operations Strategy & Enablement is a key member of our Operations leadership team, driving Operations strategy, delivery, cross-functional alignment, and process frameworks at Milliman IntelliScript. Intersecting technical execution, consumer operations, and data governance, this role aligns product, technical, and client-facing teams to ensure maximum efficiency, accuracy, and compliance across our Insurtech portfolio.

• Partner with leadership to translate business goals into actionable technical and operational roadmaps.
• Establish standardized workflows, playbooks, and cross-functional frameworks linking client and consumer delivery across all teams.
• Identify bottlenecks, eliminate redundancies, and ensure team readiness on client and consumer delivery.

• Direct consumer operations functions, ensuring high service standards, compliance, and expanded self-service options.
• Improve data quality through continuous monitoring and feedback loops.
• Evaluate and deploy AI agents and intelligent automation to streamline routine workflows, improve routing, and scale team capacity.
• Establish AI governance, prompt standards, and risk controls for operational deployments.

• Define and track KPIs, SLAs, and process health metrics; lead regular performance reviews with leadership.
• Mentor and manage high-performing Operations teams, fostering a data-driven, accountable culture.

• Leadership &
  
  Experience:
  
  10+…