Remote IT Service Desk Operations Director
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-10-20
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IT/Tech
IT Project Manager, IT Consultant, Systems Administrator, HelpDesk/Support
CAI is seeking a Director of Service Desk Operations to lead a global service desk, ensuring high-quality IT support for CAI and clients. The role requires strategic oversight of day-to-day operations, staffing, and process optimization while aligning with business goals. Remote, full-time salaried position with occasional travel.
Candidates must be eligible to work in the US without sponsorship. You will drive ITIL-aligned service delivery and collaborate across functions to enhance customer
The Remote IT Service Desk Operations Director role at CAI is now open for applications in PA, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in PA, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
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