Director, Enterprise CRM Delivery - Remote

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At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Slipstream Life Sciences is seeking a Director, Enterprise CRM Delivery to provide delivery leadership across our growing portfolio of life sciences CRM transformation programs.

This role will be responsible for ensuring consistent, high-quality delivery across CRM implementations, migrations, enhancements, and managed services engagements. The Director will work closely with Enterprise Transformation leadership, delivery leads, solution architects, project managers, and functional and technical teams to ensure programs are appropriately staffed, effectively governed, and delivered successfully.

The ideal candidate combines strong life sciences CRM experience with hands‑on delivery leadership, people management, and the ability to operate across multiple complex client engagements.

• Provide oversight across multiple concurrent CRM transformation and implementation programs.
• Ensure engagements are delivered successfully against agreed scope, timeline, budget, quality, and client expectations.
• Establish consistent delivery standards, governance, methodologies, templates, and quality controls across the Enterprise Transformation practice.
• Conduct regular portfolio and project health reviews and proactively identify delivery, resource, financial, and client risks.
• Partner with engagement and project leads to develop recovery plans for projects requiring intervention.
• Serve as an escalation point for complex delivery issues and help teams drive issues through resolution.
• Ensure appropriate transition from implementation into hyper care and managed services.

• Provide delivery leadership for enterprise CRM programs including Veeva Vault CRM, Salesforce Life Sciences Cloud, and related commercial and medical platforms.
• Oversee CRM migrations, implementations, integrations, testing, deployment, and post-go-live support.
• Help establish repeatable approaches and accelerators for CRM migrations and global deployments.
• Ensure programs appropriately address business process, architecture, data, integrations, testing, validation, training, change management, and deployment considerations.
• Support global and multi-wave transformation programs spanning Commercial, Medical Affairs, and Market Access organizations.

• Own resource planning and capacity management across the CRM delivery organization in partnership with practice leadership.
• Match resources to engagements based on skills, experience, availability, geography, and project needs.
• Identify capacity constraints and future hiring needs based on the project pipeline.
• Work with recruiting and practice leadership to define roles, evaluate candidates, and build delivery capabilities.
• Maintain appropriate leverage across onshore and offshore teams while…