Director, Analytics Product

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

The Director of Analytics Product owns the strategy, development, and delivery of analytics products that demonstrate measurable value to clients. This role translates complex healthcare data into actionable insights, scalable reporting, and data products that clearly articulate ROI, cost savings, and outcomes.

Sitting at the intersection of product management, healthcare economics, and advanced analytics, this leader ensures analytics products enable clients to see the impact of our services through scalable, accurate, and compelling insights.

The ideal candidate brings a true product mindset, paired with deep healthcare domain expertise, high data fluency, and a proven ability to connect analytics to meaningful financial and operational impact for both clients and the business.

This position is located at our Dublin, OH campus or may work remotely anywhere in the United States of America.

• Own and deliver the Analytics Product roadmap, including dashboards, reporting platforms, and scalable data products.
• Translate client, market, and business needs into productized analytics solutions (not ad hoc reporting).
• Define product requirements across KPIs, data models, and user experience.
• Balance near-term delivery with long-term product scalability and platform strategy.
• Ensure consistent, high-quality, and timely delivery of analytics capabilities.

• Design products that clearly articulate ROI, outcomes, and cost savings. Translate into actionable insights and decision-support tools.
• Partner with commercial and client teams to align on value narratives.
• Ensure analytics directly support client retention and growth.
• Lead development of analytics supporting:
  • Population health management
  • Care gap identification and closure
  • Provider performance and benchmarking
• Incorporate key healthcare economic concepts, including:
  • Risk adjustment (e.g., HCC)
  • Care gap identification and closure
  • Provider performance and benchmarking
  • PMPM cost analysis

• Partner closely with Data Engineering (data models, pipelines, platforms).
• Ensure data accuracy, consistency, scalability, and governance.
• Drive adoption of standardized metrics, definitions, and data layers.
• Collaborate with data science and engineering to operationalize advanced analytics.
• Align analytics products with enterprise data strategy.

• Lead and develop a team of Analytics Product Owners.
• Drive backlog discipline, prioritization, and execution rigor.
• Instill a product mindset focused on user value, adoption, and outcomes.
• Ensure alignment between team output and strategic priorities.

• Define and track KPIs tied to:
  • Client outcomes (financial and clinical)
  • Product adoption and engagement
  • Time-to-insight and decision-making effectiveness
• Enable self-service analytics while maintaining governance and data…