Remote Director, Provider IVR & Conversational Automation
Juneau, Juneau Borough, Alaska, 99812, USA
Listed on 2026-10-20
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IT/Tech
AI Business & Operations, IT Project Manager -
Management
AI Business & Operations, IT Project Manager
Humana Inc. is seeking a Director, Provider IVR and Conversational Automation to lead the strategy, optimization, and modernization of provider self-service across support channels.
You will drive IVR and chat automation initiatives, improve containment and authentication rates, and partner with operations, IT, CRM, and vendors to raise provider satisfaction. The role reports to the AVP, Product Management, directs five direct reports, and requires a track record of leading enterprise technology
Our group is growing, and we are hiring a Remote Director, Provider IVR & Conversational Automation in Juneau, AK, United States.
All applications are reviewed carefully by our team.
The position is based in Juneau, AK, United States.
This opportunity is part of our work in Marketing & Media, Management & Operations.
The advertised compensation is 168..
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