Remote CCaaS & AI Operations Lead
Miami, Miami-Dade County, Florida, 32290, USA
Listed on 2026-10-20
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IT/Tech
AI Business & Operations
Nymbus is seeking an Operational Readiness Manager to own the CCaaS platform, IVR architecture, and AI-enabled experiences for multiple financial clients. You will design, build, and govern configurations across a multitenant DXC environment while collaborating with clients and vendors.
You will lead end-to-end readiness for new implementations, ensure security/compliance, and drive operational excellence across digital forms, knowledge management, and agent interactions.
The Remote CCaaS & AI Operations Lead role at Nymbus is now open for applications in Jacksonville, FL, United States.
All applications are reviewed carefully by our team.
The position is based in Jacksonville, FL, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 75.000 - 85.000.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
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