Remote Technical Support Analyst - Ed Mentorship
Aurora, Kane County, Illinois, 60290, USA
Listed on 2026-10-20
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IT/Tech
Technical Support, IT Support, HelpDesk/Support
Collegis Education is seeking a Technical Support Analyst to act as a mid-level subject matter expert on PSC environments, monitoring queues across case, email, chat and phone while coaching Customer Service Associates in real time.
The TSA collaborates with Technical Service Solutions Specialists and leadership to improve escalated cases, develop technical solutions, and contribute to knowledge base materials. This role supports remote operations with hybrid expectations.
Join us at Collegis Education as our next Remote Technical Support Analyst
- Higher Ed Mentorship in Chicago, IL, United States.
We would love to welcome a new Remote Technical Support Analyst
- Higher Ed Mentorship to our team in Chicago, IL, United States.
For the Remote Technical Support Analyst
- Higher Ed Mentorship position at Collegis Education, we are reviewing applications now.
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