Remote Help Desk Specialist: IAM, SSO & Cloud
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-10-20
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IT/Tech
HelpDesk/Support, IT Support
SOSi is seeking a Help Desk Representative to support DoD mission requirements by managing global authentication, IAM, SSO, MFA, and access control policies. You will develop SLAs, coordinate ITSM ticket workflows on platforms such as Service Now or JIRA, and deliver performance metrics to ensure SLA adherence.
The role emphasizes resolving Tier 1/2 tickets, provisioning devices, and maintaining IT asset tracking while enabling real-time interoperability and secure access for a DoD customer.
Consider building your career as a Remote Help Desk Specialist: IAM, SSO & Cloud Support at SOS International.
Our organisation is growing, and we are hiring a Remote Help Desk Specialist: IAM, SSO & Cloud Support in FL, United States.
This opportunity is for the Remote Help Desk Specialist: IAM, SSO & Cloud Support role at SOS International.
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