Remote Service Desk Lead – Federal IT Operations
Virginia Beach, Virginia, 23450, USA
Listed on 2026-10-20
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IT/Tech
HelpDesk/Support, Systems Administrator, IT Project Manager
DMI, LLC is seeking an experienced Service Desk Lead to oversee IT support operations for a federal government contract. You will lead a team of help desk professionals, ensure top-tier customer service, and drive incident resolution and compliance with federal standards.
The role requires in-depth IT infrastructure knowledge, strong leadership, and the ability to optimize service desk performance, reporting on metrics, SLAs, and continuous improvement initiatives.
Our group is growing, and we are hiring a Remote Service Desk Lead – Federal IT Operations in Tysons, VA, United States.
The position is based in Tysons, VA, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 87..
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
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