Remote Help Desk Specialist — Federal Tier 1-2
Virginia Beach, Virginia, 23450, USA
Listed on 2026-10-20
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IT/Tech
HelpDesk/Support, IT Support
Bixal, headquartered in Fairfax, VA, seeks a Help Desk Specialist to support a federal platform. You will be the front line for user issues, handling access, accounts, and workflow questions across legacy and modernized systems.
You will triage tickets in Zendesk, monitor for outages, and collaborate with engineers and trainers on releases while maintaining strong user-focused communication and 24/7/365 availability expectations where applicable.
For the Remote Help Desk Specialist — Federal Tier 1-2 position at Bixal, we are reviewing applications now.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Help Desk Specialist — Federal Tier 1-2 role in the description above.
We appreciate your interest in this position.
Join Bixal and contribute to our ongoing work.
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