Lead, IT Change Manager University

Title:

Lead, IT Change Manager

Location:

Denver, CO
- Denver CO

Information Technology (IT) is the unified IT organization that supports the vision, values, mission, and goals of the University by providing IT infrastructure, systems, administrative applications, academic resources and related services to faculty, students and staff. Embracing DU’s Impact 2025, the division aligns IT resources with University and unit strategic goals and operational plans, providing service in the spirit of “One DU”.

The Lead Change Management Specialist reports directly to the Assistant Vice Chancellor, IT Budget & Admin Operations. The Change Management office consists of one full time role that directly support IT division communications, IT related trainings and change management aspects of IT PMO led projects on behalf of the IT division. This position will provide training and communication support along with IT PM specific project tasks to drive change management initiatives.

The Lead Change Management Specialist works directly with IT Project Managers and IT leadership including campus-wide stakeholders to effectively manage complex initiatives that cut across many organizational boundaries.

• Serve as primary point of contact for assigned IT PMO led project communication through various channels
• Work closely with project manager and project teams to understand the impact of the changes and develop communication and training plans to support successful adoption of the changes
• Responsible for monitoring and reporting on the progress of change adoption and providing insights and recommendations for improvement
• Collaborate with project teams to identify and mitigate risks and issues related to change adoption

• Develop end user training materials including power point, media space, knowledge base, quick guide, etc
• Deliver multiple live recurring trainings based on community feedback and priorities

• Support division wide communications at the direction of the Senior Change Management Specialist or Manager, Change Management

• Responsible for coordinating the technology solution request intake form
• Responsible for coordinating the technology review request form

• Excellent critical thinking, interpersonal, organizational, oral, and written communication skills.
• Leadership initiative
• Knowledge of Change Management Principles
• A demonstrated understanding of practical IT project management responsibilities:
• Task management
• Vendor management
• Resource management
• Communications management
• System documentation
• User training
• Escalation of issues
• Business process analysis.
• Ability to create reports and statistics from various databases using current reporting techniques.
• Ability to work with individuals at a variety of levels within the organization.

• Bachelor’s degree
• Minimum 2 years of experience in training
• Minimum 2 years of experience in campus-wide communications

• MBA or advanced degree(s) desirable
• Willingness to obtain change management certification
• Demonstrated experience in project management in higher education

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Monday
- Friday, 37.5 hours per week. In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the…