Sr Endpoint Administrator - Remote

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role oversees timely delivery of standardized equipment to end users whether they are internal users working for the same company or external users who have contracted services for SitusAMC applications. This requires both knowledge of the software and hardware systems being supported and effective personnel management skills.

• Work with user groups to ensure operational stability and that applications meet the practical needs of the company
• Builds relationship with key user and operation groups to identify and resolve business issues. Interact with department managers on matters requiring coordination across organizational lines
• Resolves information services problems by analyzing issues, discerning the most appropriate course of action, providing tactical direction and reallocating resources as necessary
• Market to and train the user community on new products, services, features, and processes as they apply to Endpoint Services
• Maintains a high level of customer satisfaction with regards to reliability and functionality of our supported computers
• Responsible for generating and monitoring of appropriate management reporting tools.
• Evaluate and select hardware standards, including global laptops
• Negotiate bulk hardware purchases with manufacturers and resellers
• Manage the endpoint provisioning process, including imaging, policies, and software packaging
• Plan and execute global deployments, including security patching, OS updates, software deployment, group policy changes
• Provide lead on technical projects as assigned which will include being responsible for budget, monitoring implementation and handling vendor relationship
• Forecast systems needs for leading, supporting, informing, and improving the endpoint management operations
• Assess requirements, plan, implement, monitor, and report on key performance indicators for all endpoints as it relates to patching and life-cycle management
• Oversee all requests, incidents and problems related to Endpoint Management
• Participate in root cause analysis of widespread issues affecting SitusAMC at an operations level
• Escalate issues seen by operations and service desk (as required) to upper management and participate in planning sessions to remediate these issues
• Provide data and reporting of KPI’s and trends to upper management on a weekly, monthly, and as needed basis
• Participate in communicating outage/emergency activities to the organization
• Manage vendor relationships as it relates to daily operational needs
• Participate in the improvement of Service and Business Level Agreements as it pertains to Endpoint Management to set proper expectations and measure performance
• Perform post-resolution follow ups with end user and team members as required
• Alert upper management to emerging trends in incidents and other ITIL processes
• Responsibly handle confidential data
• Continuously improve upon technical / management skills
• Review and suggest revision of SOPs and FAQs submitted to management for approval in assisting end users / clients
• Such other activities as may be assigned by your manager