Manager, Cybersecurity & Service Desk Operations

Regular Full-Time Management Portland, ME, US

Salary Range: $ To $ Annually

We've founded a company that values you: your time, your career, your expertise, and your leadership. At Stone Coast, we invest in our people, our communities, and our technology. We offer meaningful work, hybrid flexibility, competitive compensation and benefits, opportunities to make a lasting impact, and a culture where talented professionals can build long‑term careers.

As our technology team continues to evolve and grow, we're looking for an experienced cybersecurity and IT End User Computing leader to help protect our systems and support our employees. This is an opportunity to join a firm where your expertise, judgment, and leadership will directly influence the security, reliability, and success of the organization.

This position offers hybrid work flexibility within Maine (minimum 2 in‑office days per week). Fully remote work opportunities will be considered for residents of one of the following states: AR, AZ, CO, CT, DC, FL, GA, IN, IA, KS, KY, ME, MA, MD, MI, MO, NH, NV, NJ, NC, OR, PA, RI, SC, TN, TX, VA, WA, WI

We are seeking an experienced and driven Manager of Cybersecurity & Service Desk Operations to lead two critical functions at Stone Coast:
1) Cybersecurity and
2) End user computing support.

As a leader within our Technology group, you'll oversee cybersecurity operations, incident response, vulnerability management, identity and access administration, and Service Desk delivery. You'll partner closely with business leaders, IT teams, vendors, and external security providers to reduce risk, strengthen operational resilience, and continuously improve the employee technology experience.

This is an opportunity for a hands‑on leader who enjoys balancing strategy and execution. You'll help shape the firm's security roadmap, develop a high‑performing team, and serve as a trusted advisor on cybersecurity, technology operations, and organizational risk.

• Lead Stone Coast's Cybersecurity and Service Desk teams, ensuring secure, reliable, and responsive technology services across the organization.
• Drive cybersecurity initiatives focused on risk management, security monitoring, incident response, vulnerability management, and regulatory compliance.
• Oversee employee technology support, identity and access management, onboarding and offboarding processes, and end‑user technology services.
• Partner with business and Cloud Operations teams to deliver secure, effective, and scalable technology solutions.
• Manage technology vendors, security partners, budgets, and service expectations.
• Serve as a trusted advisor to leadership on cybersecurity, technology operations, and organizational risk.

• 7+ years of progressive experience across IT operations, service desk, cybersecurity, or information security in a leadership role.
• Leadership experience managing technical teams and technology operations in a 24x7 environment.
• Experience with cybersecurity risk management, vulnerability management, leading incident response, and security controls.
• Experience supporting Microsoft 365, Microsoft Entra /Active Directory, endpoint management, and enterprise applications.
• Strong understanding of modern security technologies, including endpoint protection, firewalls, email security, logging, monitoring, and threat detection.
• Experience working with managed security providers, technology vendors, and third‑party service partners.
• Demonstrated ability to balance technical priorities, operational demands, and business objectives.
• Excellent communication, leadership, project management, and relationship‑building skills.
• Condu…