Multifamily Systems Operations Manager

Job Category: Onsite Operations & Management

As the Multifamily Systems Operations Manager, you lead the technology-focused members of our Operations Support team and own key pieces of our Multifamily technology stack - property management software, CRM and leasing platforms, utility billing systems, and resident communication tools. You'll partner closely with software vendors, community teams, and cross-functional partners to keep our systems running smoothly, drive process improvement, and guide the adoption of new technology across our portfolio.

This position is remote-eligible for candidates in Illinois, Wisconsin, or Minnesota. Wisconsin-based team members follow a hybrid schedule (3 days in the office each week). Remote team members must live within a one-hour drive of a Continental community. The role includes periodic community visits and travel to our home office in Menomonee Falls, WI (approximately 25% travel overall). #LI-Hybrid

• Manage and develop a team providing technical support and new technology implementation to community teams, including auditing support tickets, guiding team through projects and providing coaching
• Serve as operational owner or co-owner of core Multifamily technology platforms, overseeing configuration, integrations, and vendor performance
• Partner closely with utility vendor partners on setup and configuration, and conduct quarterly reviews to ensure system is working effectively and recovery is aligned with business expectations
• Lead technology evaluation and rollout — from pilot testing through training and post-launch support
• Act as the liaison between community teams and vendor partners, ensuring feedback drives real improvements
• Assess and standardize workflows across communities, including reimagining processes through an AI lens
• Lead change management for new platforms and process updates, including communication and adoption tracking

Skills for Success:

• Bachelor's degree in Business, Information Systems, Operations, or related field — or equivalent experience
• 3+ years of experience in multifamily technology operations with demonstrated experience with MF platforms and workflows, including leadership in technology implementation and troubleshooting
• 2+ years managing people, with a track record of developing teams and driving service excellence; experience leading a remote team preferred
• Working knowledge of multifamily technology platforms, including property management software, CRM/leasing tools (Funnel experience a plus), utility billing systems, and resident communication platforms
• Experience leveraging AI to enhance processes and workflows that deliver results
• Flexibility for occasional holiday/weekend on-call coverage

Why You’ll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth : You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness : Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
• Balance : We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
• Community & Connection : Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.…