Collection and Monitoring Analyst - Remote

United Health Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, United Healthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others.

Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Collection & Monitoring Analyst is a part of United Health Group's Enterprise Risk Intelligence team supporting open-source intelligence (OSINT) research and monitoring online threat activity related to identified Persons of Interest (POIs) and emerging risks to the organization. This role focuses on collecting, analyzing, and reporting publicly available information to help identify potential security concerns impacting employees, facilities, executives, and operations.

You will work under the direction of senior intelligence staff and contribute to investigations and monitoring activities by producing timely, accurate, and well-documented intelligence outputs. Solid online research skills, attention to detail, analytical thinking, and familiarity with social media and digital platforms are essential for success in this role.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Persons of Interest (POI) Investigation Support
  • Conduct OSINT research in support of POI-related security inquiries, using publicly available online, social media, and digital sources
  • Collect, organize, evaluate, and document relevant information associated with individuals of security concern in accordance with established procedures
  • Conduct background research, develop timelines, and track activities related to Persons of Interest (POIs)
  • Identify potential indicators of concerning behavior, escalation, or targeting based on online activity and open-source information
  • Maintain clear and accurate case notes, source citations, and supporting documentation
  • Produce comprehensive POI reports that accurately document investigative findings and relevant threat-related information
• Online Threat Intelligence Monitoring
  • Monitor social media platforms, forums, blogs, and other online spaces for potential threats, hostile narratives, or emerging risks relevant to the organization
  • Conduct monitoring of known threats or heightened risk periods by identifying, assessing, and reporting relevant online indicators
  • Identify and report threatening, concerning, or suspicious online communications directed at personnel, facilities, or business operations
  • Escalate identified risks or anomalies to appropriate intelligence or security personnel following established workflows
• Intelligence Reporting & Operations Support
  • Draft concise intelligence summaries, monitoring updates, POI reports, and incident support notes for internal stakeholders
  • Conduct real-time or near-real-time monitoring and report relevant findings to stakeholders
  • Conduct triage and intake of intelligence-related requests, ensuring appropriate prioritization of tasks, and documenting investigative activities in accordance with established procedures
  • Follow established workflows, documentation standards, and information-handling requirements
  • Contribute to team metrics, reporting accuracy, and continuous improvement efforts

You’ll be rewarded and recognized for your performance in an environment…