Microsoft Dynamics 365 Support Consultant

Location: West Midlands

Location:

100% work from home / Fully remote

Salary: £35k- £40k base salary + awesome benefits

Are you a Microsoft Dynamics 365 expert who loves solving problems, getting to the root cause of technical issues and helping clients get the most from their systems?

Join a team where your expertise has a direct impact. You’ll become a trusted technical partner to clients, tackling varied challenges, providing hands-on consultancy and building relationships that last.

This role will suit someone with experience working in a similar role such as Dynamics 365 Support Consultant, D365 Technical Consultant, Dynamics 365 Functional Consultant, Dynamics CRM Consultant, Dynamics 365 Consultant.

What you’ll be doing

Act as a technical escalation point for Dynamics 365 and Power Platform issues
Take support calls, manage cases and resolve incidents within agreed SLAs
Diagnose and troubleshoot complex D365, Power Platform and integration issues
Provide remote consultancy and technical support to clients
Investigate issues across Power Apps, Power Automate and Dataflows
Maintain accurate case notes, time records and work diaries
Represent the company professionally and deliver an exceptional client experience

What you’ll bring

Proven Microsoft Dynamics CRM/D365 experience, ideally in a support or technical role
Strong Power Platform administration and troubleshooting experience
Experience troubleshooting integrations
Knowledge of Power Apps, Power Automate and Dataflows

Desirable skills include: D365 Customer Insights Journeys, Azure Data Factory, REST APIs, Click Dimensions, Documents Core Pack , SQL Server and Microsoft Cloud for Nonprofit.

Experience with charity fundraising systems is also valuable.

Ready to make an impact? CLICK APPLY and send a CV