Director, Infrastructure & IT Operations

, the premier online service for consumers to locate, contact and verify people and businesses. Over the past couple of decades the Company has quietly become one of the largest owners of public records data in the country, distributing its products over a vast network of websites.

People Finders | Remote |

Salary - $170k - $180k

We are seeking a strategic and hands-on Director, Infrastructure & IT Operations to lead the technology capabilities that keep our digital products, cloud platforms, and employees secure, reliable, and productive.

This leader will oversee cloud infrastructure, Site Reliability Engineering, production operations, bot mitigation, corporate IT, and helpdesk support, while providing architectural leadership across cloud platforms, networking, identity, observability, and operational tooling.

The ideal candidate combines strong technical judgment with disciplined operational leadership: building high-performing teams, setting clear service expectations, improving reliability, managing vendors and costs, and reducing operational risk across the company's portfolio of digital properties.

This is not a traditional corporate IT position — it spans both internal employee technology and the production infrastructure supporting high-traffic, customer-facing applications.

Lead the teams responsible for cloud infrastructure, SRE, production operations, corporate IT, helpdesk, and bot mitigation. Establish ownership, operational standards, SLOs, escalation procedures, and performance metrics for each function. Develop managers, technical leads, and IT staff through coaching and career development. Build quarterly and annual infrastructure roadmaps aligned with business priorities, growth, security, reliability, and cost. Partner with Engineering, Product, Data, Marketing, Finance, HR, Legal, and executives, providing clear recommendations on risks, architecture, and tradeoffs.

Build a culture of accountability, documentation, automation, and continuous improvement.

Own the reliability, scalability, security, performance, and cost effectiveness of the company's cloud infrastructure, primarily AWS. Provide architectural leadership across cloud services, applications, APIs, networking, identity, databases, storage, observability, and integrations. Establish architecture standards, reference patterns, governance, and technical review processes. Partner with engineering to improve deployment safety, performance, and readiness. Drive automation, configuration management, and infrastructure as code. Lead capacity planning for business growth and demand spikes.

Eliminate single points of failure, undocumented systems, manual processes, and reliance on individual employees or vendors. Review new systems for architectural fit, supportability, security, and total cost of ownership. Ensure production and non-production environments are properly separated, secured, and monitored.

Establish and maintain SLIs, SLOs, availability targets, and error-budget practices for critical systems. Improve observability through centralized logging, metrics, distributed tracing, APM, and actionable alerting. Lead major incident management, including coordination, executive communication, root-cause analysis, and corrective-action tracking. Develop and test backup, disaster recovery, and business continuity procedures. Improve mean time to detect, respond, and recover from incidents. Establish on-call practices balancing coverage with team sustainability.

Partner with development teams to improve resilience and production support. Use incident data to…