Manager, Intelligence Systems & AI - Remote

United Health Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, United Healthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others.

Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Manager, Intelligence Systems & AI is a hands-on systems builder responsible for developing, operating, and continuously improving the technical capabilities that power Communications' intelligence and external sense-making work.

The role combines applied AI, knowledge architecture, information management, data enablement, and workflow design to make intelligence easier to connect, retrieve, analyze, and apply. The Manager helps translate intelligence frameworks, analytical methods, and expert judgment into structured knowledge and AI-enabled workflows that can be used consistently at scale.

Working across Communications, Corporate Affairs, Data, Technology, and AI teams, the Manager translates business and intelligence requirements into practical systems, tools, and workflows. Enterprise technology teams own the underlying infrastructure; this role ensures that the intelligence capability has the data, context, knowledge structures, and technical requirements needed to operate effectively.

The Manager serves as a technical product owner and builder within the intelligence ecosystem, with responsibility for moving promising AI and knowledge-management concepts from prototype to reliable day-to-day use.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Develop and Operate Intelligence & AI Capabilities Build, configure, test, and continuously improve AI-enabled intelligence capabilities, knowledge repositories, retrieval systems, and decision-support workflows that support external sense-making and communications decision-making
• Build Knowledge & Information Foundations Develop and maintain taxonomies, metadata standards, knowledge structures, and information models that make intelligence consistent, discoverable, reusable, and machine-readable
• Translate Expert Judgment into Scalable Workflows Translate established intelligence frameworks, ontologies, analytical methods, and risk logic into structured knowledge, prompts, agent instructions, and AI-enabled workflows that support more consistent sense-making and decision support
• Enable Intelligence Data Define functional requirements for structured and unstructured intelligence data and partner with Data and Technology teams on ingestion, transformation, metadata, entity resolution, retrieval, refresh, and availability
• Integrate Platforms, Data & Knowledge Connect intelligence platforms, enterprise knowledge sources, AI technologies, and emerging data assets into practical, reusable workflows that allow teams and AI agents to work across previously fragmented information
• Prototype and Operationalize New Capabilities Rapidly prototype new tools and workflows, test them with users, diagnose performance issues, and refine successful approaches for reliable ongoing use
• Establish Quality & Governance Implement evaluation, testing, provenance, human-review, and governance practices that ensure AI-enabled intelligence capabilities remain reliable, transparent, secure, and fit for purpose

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Bachelor's degree in Information Science, Knowledge Management, Data Analytics, Computer Science, Information Systems, Communications, Business, Digital Strategy, Library & Information Science, or a related field
• 5+ years of experience in knowledge management, information architecture, applied AI, analytics, intelligence operations, data management, communications technology, digital strategy, or related disciplines
• Experience building or configuring…