Senior Project Manager

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Full Time Professional Home Based Remote, New Mexico, NM, US

Welcome to ANM. This application is the first step in completing your onboarding as our new Senior Project Manager.

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.

Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

ANM offers a comprehensive benefits package including:

• Medical, Dental and Vision Insurance
• Life Insurance;
  Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Paid Time Off
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared toward professional growth

Compensation for this position has been agreed upon and confirmed in your ANM offer of employment.

The Senior project manager is responsible for oversight of ANM IT infrastructure projects and ensuring client success against business outcomes.

• Responsible for implementing PMI best practices as applicable to the core business.
• PM delivery of professional services to our clients.
• Assume primary responsibility for coordination and communication on all assigned projects, including development and monitoring of project plans, work schedules, status reports, and other deliverables.
• Working collaboratively with clients, vendors, and engineering teams to define and execute IT projects on time and within budget.
• Identify, track, and resolve issues and risks associated with projects or programs managed.
• Maintain appropriate professional designations and up-to-date knowledge of current business core applications and project management tools.
• Provide assistance with project management activities including gathering information from users and a variety of other sources, contributing to the entire project lifecycle, and updating all project management documentation.
• Review client RFP’s, requirements compile all project artifacts and deliverables, coordinate all equipment and services for deployment, and ensure full project SLA compliance.
• Be the client’s trusted advocate:
• Act as the client advocate by building trust and transparency with Clients, ultimately becoming the clients' trusted advisor.
• Maintain client satisfaction and build client loyalty:
• Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback, and acting upon it.
• Demonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal ANM teams to ensure customer success.

Required:

• Bachelor’s degree or equivalent work experience
• 3-5 years of experience in client-facing roles
• 2-3 years of experience managing Technology Projects
• Knowledge of the core Project Management methodologies including waterfall, hybrid, and agile
• Self-starter with the ability to build relationships, manage customer satisfaction, and implement internal changes
• Experience working as a service provider delivering technology services
• Knowledge of IT services, products, and IT…