Technical Content Creator : Remote ; FTC)

Our client builds financial infrastructure for purpose-driven giving. Their platform has facilitated hundreds of millions of dollars across hundreds of organisations globally, connecting donors with causes that matter to them, at moments that matter most.

Their suite of products serves a growing global community of donors and the charities they support. The infrastructure is world-class. The creative output hasn’t kept pace. This role exists to change that.

• Create clear, accurate and practical learning resources covering OpenAI Codex, AI-assisted development, APIs, cloud technologies and developer workflows.
• Develop technical onboarding materials, implementation guides, product tutorials, demonstrations and walkthroughs.
• Translate complex technical concepts into accessible explanations, practical examples and real-world scenarios.
• Interpret technical documentation and specifications, identifying gaps and working with subject matter experts to validate information.

• Turn briefs and technical information into logical, engaging content that meets defined learning objectives.
• Apply instructional design and adult learning principles to support knowledge retention and practical application.
• Adapt content for different audiences, including developers, implementation specialists, enterprise users and customer-facing teams.
• Create e-learning scripts, storyboards, training presentations, job aids, reference guides, scenarios and knowledge checks.
• Recommend appropriate formats to make technical information as useful and accessible as possible.

• Take responsibility for the accuracy, clarity and completeness of assigned content.
• Validate technical explanations, workflows and examples against approved documentation and subject matter expert input.
• Identify unsupported claims, misleading simplifications and inconsistent terminology before final delivery.
• Incorporate feedback while maintaining technical precision, accessibility and editorial standards.

• Use approved AI tools to support research, content structuring, drafting, editing and refinement.
• Apply practical Codex experience to develop credible technical learning materials and examples.
• Critically review AI-generated outputs rather than relying on them without validation.
• Follow confidentiality, data protection and client-specific requirements for AI use.
• Identify opportunities to improve content quality and production efficiency.

• Work closely with project leads, designers, technical specialists and stakeholders.
• Manage content deliverables independently, maintaining timelines, documentation and version control.
• Use collaboration tools such as Google Docs, Slides and Drive.
• Communicate progress proactively, flag risks and technical uncertainties early, and recommend practical solutions.
• Respond constructively to feedback and changing requirements while maintaining delivery commitments.

What We’re Looking For

• Proven, hands‑on experience using OpenAI Codex in software development or AI-assisted coding workflows.
• A solid understanding of APIs, including authentication, endpoints, requests, responses, integrations and error handling.
• Knowledge of cloud platforms, software integrations and developer environments.
• Experience creating technical learning, documentation or enablement content for enterprise, B2B, SaaS or developer audiences.
• Excellent writing and editing skills, with the ability to simplify complex information without losing accuracy.
• Understanding of instructional design and adult learning principles.
• Confidence interpreting technical documentation and collaborating with subject matter experts to validate content.
• Experien…