IT Solution Analyst III

Primary City/State:

Phoenix, Arizona Department Name:
Digital Hlth Transform-BPN

Work Shift:

Day Job Category:

Information Technology Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

The Care Coordination team plays a pivotal role in advancing Banner Health's mission by modernizing care and utilization management through the ZeOmega Jiva platform. By enhancing integration, streamlining operations, and championing member-centered care, the team serves as a critical backbone for delivering high-quality health outcomes across the organization. Through the adoption of modern CM/UM platforms, improved data integration, and a seamless omnichannel experience, the team ensures that compliance and analytics are embedded into every workflow.

These efforts directly support Banner Health's broader organizational goals — improving Stars Performance, strengthening the Medical Loss Ratio (MLR), and enhancing Net Operating Margin — while positioning Banner Health as a High Reliability Organization that makes it easy for members to access care and consistently perfects the customer experience.

This is a remote position. In this role you would work Monday through Friday normal business hours and can be a remote position if you live in the following states only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, , IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV & WY.

No other states will be considered. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY This position is a high-level individual contributor with expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the company’s requirements. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Acts independently or as a leader of a team to provide knowledge, guidance, research and fact- finding expertise to define, design and modify specifications and processes of complex information systems.

Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge.

CORE FUNCTIONS
1. Business Outcomes:
Relentless focus on delivering outcomes and value to our business. Partners across organization and related functional areas to understand internal customer needs related to service excellence, including but not limited to analytical, technology and reporting needs; determine the appropriate course of action; make recommendations in an actionable format including to senior management, to achieve desired business results. Facilitates cross-functional teams and/or leads projects with departmental or company-wide scope to implement system changes.

This may also include providing oversight, change management, general work direction or leadership to individuals on team; conducts regular meetings with stake holders and uploads necessary documents to the shared information repositories, such as SharePoint or Teams.
2. Technology Standards:
Establishes and defines processes, documentation and standards for quality, and provides expert advice to ensure adherence to critical operating standards; mentors junior members of the team;
Provides leadership for customers, information technology staff and various committees guiding the design, implementation and maintenance of complex application and system…