Senior Marketing Technology Administrator; Remote

Position: Senior Marketing Technology Administrator (Remote)
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is growing and seeking to hire an experienced Senior Marketing Technology Administrator to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work  this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

This role serves as an advanced individual contributor and subject matter expert for CLA’s sales and marketing platforms, including CRM. The role supports improvements to system functionality, integration, reporting, process consistency, and user adoption through hands-on analysis, configuration, troubleshooting, and collaboration with business and technical teams.

How you’ll create opportunities in this Senior Marketing Technology Administrator role:

Serve as a subject matter expert for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and related marketing technologies, collaborating across functions to support business needs.

Manage assigned incidents, service requests, defects, and enhancement tickets from intake through resolution, including triage, prioritization, documentation, status communication, root-cause analysis, and timely escalation in accordance with established service-level expectations.

Perform fit-gap analysis and recommend out-of-the-box, low-code, integration, or pro-code approaches in partnership with developers and solution architects.

Configure and support Dataverse and model-driven applications, including tables, relationships, forms, views, dashboards, business rules, business process flows, and Power Automate cloud flows.

Maintain role-based security configurations by applying approved business units, security roles, teams, column-level security, auditing, and data privacy requirements.

Support application lifecycle management activities, including solutions, environment variables, connection references, deployment documentation, and releases across development, test, UAT, and production environments.

Develop test scenarios and participate in system, integration, regression, user acceptance, production validation, and post-deployment support activities.

Monitor platform health, automation and integration failures, API usage, storage capacity, performance, and Microsoft service updates; investigate issues and coordinate remediation as needed.

Assess relevant Microsoft release-wave changes and support impact analysis, testing, communication, and adoption planning.

Support integration efforts with enterprise applications using Dataverse APIs, standard or custom connectors, Azure services, and approved middleware.

Maintain data quality through validation, migration support, duplicate management, cleansing, retention, auditing, and integration monitoring.

Identify automation and process-improvement opportunities and implement approved enhancements that improve efficiency and user experience.

Partner with security, privacy, compliance, architecture, development, and business teams to ensure solutions follow organizational standards.

Maintain functional specifications, technical documentation, test evidence, deployment plans.

Provide advanced user support, deliver training, share knowledge with team members, and promote effective system adoption.

Evaluate platform capabilities, including Copilot and AI features, and provide analysis for secure and responsible business use.

What you will need:

4 years of relevant experience required

Experience with Dynamics CRM or Marketing systems is preferred

Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

Technical

Competencies:

Advanced experience supporting Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Microsoft…