SCRUM MASTER

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active‑duty and veteran employees.

Empower AI is seeking a Scrum Master to enable Agile delivery for DCSA Customer Support Services. The Scrum Master guides cross‑functional teams delivering customer support, IT service management, automation, analytics, and application capabilities against a government‑prioritized backlog. The role serves as a servant leader and Agile coach, facilitating transparent planning and delivery, removing impediments, protecting team focus, and helping Government stakeholders, product owners, and delivery teams maintain a shared understanding of priorities, dependencies, risks, and outcomes.

Work is performed in a compliance‑driven environment requiring documented testing, stakeholder demonstrations, formal acceptance, and controlled releases. This is a salaried, FLSA‑exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

THIS IS A REMOTE ROLE BASED WITH UP TO 10% OF TRAVEL INVOLVED.

• Facilitate Agile ceremonies for assigned delivery teams, including sprint planning, daily scrums, backlog refinement, sprint reviews, retrospectives, and release‑planning activities.
• Partner with Government product owners and technical leads maintaining a prioritized, well‑defined backlog of epics, features, user stories, defects, and technical‑debt items aligned to mission outcomes.
• Coach teams and stakeholders on Scrum values, Agile practices, estimation, acceptance criteria, Definition of Ready, Definition of Done, and continuous improvement methods.
• Identify, track, and remove impediments; coordinate resolution of cross‑team dependencies, environmental constraints, approvals, and resource conflicts that affect sprint commitments.
• Maintain transparent delivery metrics and dashboards, including sprint velocity, burndown or burnup, backlog health, work in progress, release readiness, and impediment status; communicate meaningful trends and risks to program leadership and Government stakeholders.
• Coordinate demonstrations of completed work, support User Acceptance Testing, and ensure stories are closed only after documented stakeholder acceptance and required evidence are complete.
• Facilitate retrospectives and maintain actionable improvement plans; track commitments through completion and promote measurable improvements in team predictability, quality, and customer outcomes.
• Support planning and coordination across application development, ITSM platform development, automation, analytics, UX, cybersecurity, infrastructure, and service management teams.
• Ensure Agile delivery aligns with Government change, configuration, release, security, and quality‑management processes, including required test evidence, release notes, rollback plans, and approvals.
• Assist with…