More jobs:
ServiceNow Engagement Lead; ITSM/CSM/ITOM/SPM
Remote / Online - Candidates ideally in
Idaho Falls, Bonneville County, Idaho, 83401, USA
Listed on 2026-10-23
Idaho Falls, Bonneville County, Idaho, 83401, USA
Listing for:
CRI Advantage, Inc.
Full Time, Remote/Work from Home
position Listed on 2026-10-23
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
Location:
Remote (U.S.
-Based)
Employment Type:
Full-Time
Citizenship: U.S. Citizenship Required
OverviewCRI Advantage is seeking an experienced Service Now Engagement Lead to support our growing Service Now practice, delivering solutions across ITSM, CSM, ITOM, and SPM.
This role is highly client-facing and requires a strong technical leader who can guide solution design, lead stakeholder discussions, and drive successful delivery across complex implementations.
As a three-year Service Now Partner, CRI continues to expand its footprint by delivering high-quality, scalable solutions across public and private sector clients.
Responsibilities- Lead technical delivery across Service Now implementations
- Facilitate client-facing workshops, solution discussions, and design sessions
- Partner with project managers, business analysts, and stakeholders
- Guide development teams through Agile delivery (sprints, backlog, releases)
- Design and configure workflows, automation, dashboards, and integrations
- Support pre-sales efforts including demos and proof-of-concepts
- Deliver training and documentation to clients
- Ensure alignment with platform best practices and business objectives
- 8+ years of Service Now implementation, development, or administration experience
- Demonstrated experience leading technical teams and engagements
- Hands-on experience with ITSM, CSM, ITOM, and/or SPM
- Strong Service Now development/configuration experience (JavaScript, workflows, UI policies, integrations)
- Experience with REST, SOAP, and JSON integrations
- Strong understanding of ITIL and Agile/Scrum
- Service Now Certified System Administrator (CSA)
- At least one (1) Certified Implementation Specialist (CIS) certification
- Certified Application Developer (CAD)
Candidates must have active certifications to be considered.
Communication Requirement- Must be able to clearly and confidently lead client-facing meetings, workshops, and presentations in English
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