Salesforce Analyst

Salary Range
: $110977.Annually

At UCLA Health, technology drives better patient outcomes. We are seeking an experienced Salesforce CRM Application Analyst to join our growing Information Systems & Services team. In this role, you will serve as a trusted technical expert responsible for designing, optimizing, supporting, and enhancing Salesforce solutions that power critical patient, provider, and operational experiences across UCLA Health.

This is an exciting opportunity for a Salesforce professional who enjoys solving complex business challenges, partnering with stakeholders, and leveraging technology to transform healthcare delivery.

As a Salesforce CRM Application Analyst, you will support and enhance enterprise Salesforce platforms while collaborating with clinical, operational, and technical teams.

• Troubleshoot and resolve complex application issues while meeting established service level agreements (SLAs).
• Provide production support and maintenance for Salesforce solutions across multiple business domains.
• Analyze system issues, identify root causes, and implement sustainable solutions.
• Serve as a subject matter expert for Salesforce applications and supported workflows.
• Ensure application stability, reliability, and performance.

• Gather and analyze business requirements to develop scalable Salesforce solutions.
• Design and configure Salesforce capabilities using declarative tools, including:
  • Flows
  • Reports & Dashboards
  • Security & Access Controls
  • Experience Cloud Components
  • Health Cloud Features
  • Data Cloud Integrations
• Evaluate new Salesforce releases and recommend innovative enhancements.
• Participate in testing, deployment, change management, and documentation activities.

• Partner with business leaders, clinicians, and operational teams to improve workflows and user experiences.
• Translate complex technical concepts into clear business recommendations.
• Facilitate discussions, presentations, and solution reviews with stakeholders.
• Build strong relationships as a trusted advisor and technology partner.
• Recommend process improvements and system optimizations.
• Contribute to application governance and strategic planning efforts.
• Develop and maintain documentation, training materials, and operational procedures.
• Support organizational initiatives focused on quality, innovation, and digital transformation.

• Salesforce Health Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Data Cloud
• Salesforce App Exchange Solutions
• HL7, FHIR, and healthcare interoperability standards
• Service Now
• Microsoft 365 Applications

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least twice a week or as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a Flex Work Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $108,900 - $241,500 annually. The University anticipates offering a salary between the minimum and midpoint of this range.

• Experience with one, or more, of the following applications:
  Salesforce Platform Applications:
  Health Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Experience Cloud, and/or Data Cloud
• Knowledge of HL7, FHIR and/or DICOM Standards
• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to research, organize, analyze, and synthesize data to support effective decision-making.
• Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.
• Ability to manage multiple and competing tasks.
• Ability to work effectively as a team player and work with people of all backgrounds, at all levels.
• Effective leadership skills and strong customer service orientation.
• Superior organizational skills.
• Strong written and verbal communications skills,…