Technical Analyst

Information Technology

Senior AWS HPC Platform Support Engineer San Francisco, CA

Posted:10/19/2026

Job Description Job #: 65207

Job Category:
Information Technology

Position Type:
Contract

Remaining Positions: 1

Details: Stefanini Group is hiring! Stefanini is looking for Senior AWS HPC Platform Support Engineer
-Remote. W2 Candidates Only. As a Contract Sr. Technical Analyst, you will be hands‑on for performing technical analysis and troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions. The technology you will work with is an AWS High-Performance Compute Platform.

• This is a hands-on role. Applicants should not be managers or architects.
• Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors.
• Monitor application, production and/or implementation support, both technical and user, for new releases.
• Consult on application testing strategies, document observations and coordinate responses.
• Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation. Make recommendations to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
• Document end-user interactions into the automated call logging tools for tracking and productivity purposes.
• Validate proposed technical approaches to system or application problem logs and make recommendations for mediation to management.

Job Requirements Details:

• 
  * Kubernetes & Container Orchestration
  • 5+ years of hands‑on experience with Kubernetes in production environments (EKS preferred)
  • Strong understanding of container runtime troubleshooting (Docker)
• 
  * High-Performance Computing (HPC)
  • 3+ years of experience supporting High‑Performance Computing (HPC) environments, including job schedulers and parallel computing frameworks.
  • Experience integrating HPC workloads within containerized/Kubernetes environments.
• 
  * Cloud Platform - AWS
  • Hands‑on experience with core AWS services: EKS, EC2, S3, IAM, VPC, Cloud Watch.
  • Experience building and managing dashboards and alerts using Cloud Watch and Container Insights.
  • Familiarity with AWS cost and performance optimization practices for compute‑heavy workloads.
• 
  * Observability & Monitoring
  • Proven experience building observability pipelines covering metrics, logs, and traces.
  • Hands‑on experience with Grafana for dashboarding and visualization.
  • Experience configuring alerting thresholds and health‑check mechanisms for production applications.
• 
  * Data & Analytics Platform
  • Working knowledge of Databricks for supporting data pipeline health, job monitoring, and troubleshooting within the application ecosystem.
• 
  * Production Support & Incident Management
  • Strong experience in root cause analysis (RCA) and incident resolution in production environments.
  • Comfortable working in on‑call rotations with a sense of urgency for critical incidents.
  • Ability to create and maintain clear runbooks and SOPs for support handoff.
• 
  * Training & Knowledge Transfer
  • Experience delivering technical training sessions to both technical support staff and non‑technical end users.
  • Strong documentation skills – creating training guides, SOPs, and onboarding materials for new support team members.
  • Comfortable conducting live walkthroughs/demos of dashboards, alerting systems, and troubleshooting workflows.
• 
  * Security & Compliance
  • Understanding of security/compliance…