Manager, Mid Office Team

Salary Range: $80,000.00 To $ Annually

Position Title: Lead-Developer Mid Office Team
Department: Enterprise Technology – Travel Technology
Location: Remote / Office-Based
FLSA Status: Exempt

The Lead-Developer Mid Office Team plays a critical leadership role within the Travel Technology organization, serving as the bridge between the day-to-day work of the Mid-Office Development Team and departmental leadership. This position provides technical guidance, mentorship, and operational oversight while actively contributing to development efforts.

The Team Lead collaborates with Business Solutions, Information Technology, and Operations teams to design, develop, and support mid-office solutions that improve travel consultant productivity, reduce operational errors, and drive organizational efficiency. This role requires a strong combination of technical expertise, business analysis skills, leadership capabilities, and travel industry knowledge.

• Lead, mentor, and provide day-to-day guidance to the Mid-Office Development Team.
• Conduct regular team huddles and status meetings to identify roadblocks, communicate priorities, and set expectations.
• Review team deliverables and provide constructive feedback to ensure quality and consistency.
• Promote collaboration, accountability, and continuous improvement within the team.

• Partner with internal stakeholders to gather, clarify, and document business requirements.
• Scope customer requests for quality-control programming and develop effective technical solutions.
• Analyze existing processes and systems to identify opportunities for optimization and automation.
• Recommend enhancements that improve operational efficiency and overall customer experience.

• Design, develop, test, document, and maintain mid-office programming solutions and routines.
• Create and enhance quality-control scripts and automated processes that are scalable, efficient, and reliable.
• Ensure all code is thoroughly tested and integrated into existing environments.
• Provide technical support to internal and external customers in a fast-paced, service-oriented environment.
• Participate in troubleshooting, issue resolution, and ongoing system improvements.

• Audit current business processes and workflows to ensure accuracy, compliance, and efficiency.
• Identify opportunities to streamline operations through technology and automation.
• Support continuous improvement initiatives across Travel Technology and Operations teams.

• Strong leadership, coaching, and team development skills.
• Excellent analytical, problem-solving, and troubleshooting abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience translating business requirements into technical solutions.
• Ability to work effectively with cross-functional teams and stakeholders.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent combination of education and experience.
• Significant experience with GDSX COMPLEAT or a comparable travel industry mid-office quality-control platform.
• Experience working with multiple Global Distribution Systems (GDS).
• Two or more years of experience in a Microsoft .NET development environment.
• Two or more years of experience with Microsoft SQL Server, preferably SQL Server 2012 or later.
• Two or more years of experience with Microsoft Access.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

• Three or more years of experience in business operations or information technology within the hospitality or travel industry.
• Corporate travel management or travel agency experience.
• Experience as a project manager.
• Experience with SAP Business Objects.
• Experience as a travel reservationist or travel agent.

• Monday through Friday
• 8:30 a.m. to 5:00 p.m. Eastern Time

• Ability to remain seated and work at a computer for extended periods.
• Availability to provide on‑call support as required.
• Occasional travel may be required.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and…