Digital Workplace Senior Analyst

Are you ready to be part of a company that'snot just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company witha teamof 8,300employees across 12 countries.

AES has been
ranked #1 byBloombergNEF
in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for
millions of people worldwide.

We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where weoperate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.

Ifyou'reready to be part of a company that'snot just adapting to change, but driving it, AES is the place for you.

We'renot just building a more sustainable future,we'repowering it.

The Digital Workplace Senior Analyst supports the senior specialists and engineers who own AES's core endpoint management and collaboration platforms (Intune, MECM/SCCM, Autopilot, Teams Rooms, AV, digital signage). This role handles day-to-day end-user support and ticket resolution, assists with asset tracking for shared equipment such as printers and Teams Rooms hardware, provides Crestron AV support and hands-on assistance for large meetings over Microsoft Teams, and helps with documentation and basic automation — while building toward deeper ownership of the major platforms.

Application ticket support

• Serve as Tier Two support for endpoint, application, and device issues — handling escalations from Tier One/help desk, resolving more complex tickets directly, and escalating platform-level issues to the senior system owners.
• Support onboarding/offboarding activities: workstation provisioning, technology readiness, and asset recovery.
• Assist with Intune, MECM/SCCM, and Autopilot administration under the guidance of senior team members — device provisioning, compliance policy, application deployment.
• Progressively take on Power Shell scripting/automation tasks for repeatable administrative work.
• Help monitor device compliance and security posture, flagging issues to senior staff and the security team.

Asset tracking & AV/meeting support

• Assist with asset tracking tasks for shared equipment such as printers, Teams Rooms hardware, and similar devices; help keep inventory records accurate.
• Provide Crestron AV support and hands‑on assistance for large, high‑visibility meetings run over Microsoft Teams.
• Support day‑to‑day Teams Rooms hardware/software issues, escalating complex AV configuration work to senior collaboration staff.

Documentation & process support

• Maintain and update documentation, SOPs, and knowledge base articles under guidance.
• Identify and flag opportunities to improve endpoint performance and user experience.

• Bachelor's degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education, certifications, and hands‑on experience.
• 2–5 years of experience in IT support, or endpoint/desktop support.
• Familiarity with Windows 11, Microsoft 365, Active Directory/Microsoft Entra , and Group Policy.
• Working knowledge of, or hands‑on experience with, Microsoft Intune, MECM/SCCM, Windows Autopilot, or Power Shell scripting.
• Strong troubleshooting, communication, and customer‑service skills; comfortable working directly with end users.
• Ability to follow…