Inside Service Engineer

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Who are we?

Element Technologies is a premier IT outsourcing firm serving small and mid-size business for over 30 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide thought leadership to our clients.

We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand way.

Many of our clients that we started with are still with us. That’s because we’re serious about our long-term commitment to them and we share their goals. Our success is not only due to the quality of our work; it’s due to our attitudes, our innovative thinking, and the way we treat each other and our clients.

We are seeking an Tier 1 Service Desk Engineer (Inside Service Engineer), in other companies this person could hold the title of Service Desk Analyst, Technical Support Specialist, IT Support Engineer, Help Desk, Service Desk Support) who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical  this role, you’ll help users by quickly solving tech issues and keeping things running smoothly.

You’ll handle a wide range of tasks, from resolving printer issues and password resets to troubleshooting MFA, verifying suspicious emails, and responding to antivirus alerts. You'll also provide support for client-specific applications and assist with new user setups. Working remotely, you’ll manage tickets using Connect Wise PSA, maintain accurate documentation in IT Glue, and collaborate with your team to keep systems performing their best.

You should be comfortable with basic networking concepts and be ready to jump in where needed. You’ll regularly interact with customers, stay ahead of potential issues, and participate in team meetings to stay aligned and informed.

To be successful in this role, you should have hands-on experience supporting end users in a service desk or help desk environment. You’ll need strong troubleshooting skills across common technical issues like printers, password resets, MFA, and antivirus alerts. Familiarity with ticketing systems, time entry, and documentation tools, such as Connect Wise PSA and IT Glue, is important. A general understanding of firewalls, switches, and desktop computers will help you succeed.

Strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently are essential for delivering a great client experience.

This role is remote, and we love that our team is spread across the country. Because of that, we like to meet our final candidates face to face. You can expect at least one in-person interview local to you.

Working Hours:

Monday-Friday 8:00a-5:00p PST or MDT General job duties include:

Work from Element’s centralized Service Center or remotely to support client environments

Support desktops, virtual environments, and co-located systems in collaboration with service teams

Rapidly adapt to new technologies and maintain updated knowledge of computer systems

Maintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage)
Provide daily customer interaction with a professional and positive attitude

Attend team meetings and improve technical skills continuously

Manage ticket resolution, follow-ups, and proactive reviews of client systems

Preferred Skills &

Qualifications:

Two-year technical degree and 1-5 years of service center support experience

Preferred experience with a Managed Service Provider (MSP), but is…