Consultant - Site Solutions

Team:
Professional Services City:
Madison State: WI
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role Veeva Systems, the leader in the Industry Cloud for Life Sciences, is seeking to hire a Consultant/Senior Consultant for our Site Solutions Professional Services team. In this role, you’ll help implement Site Vault, a solution focused on clinical research sites, and play a key part in ensuring customers' long-term success. You will act as the main point of contact between Veeva and key customer stakeholders, driving collaboration, managing escalations, and demonstrating value through proactive engagement.

As a Consultant/Senior Consultant, you'll be responsible for implementing site-focused applications and managing long-term customer relationships. Ideal candidates will have consulting experience or customer success experience leading the design and deployment of innovative software solutions within the Life Sciences or Healthcare sectors.

Opportunities are available within the United States for this role, which is a remote position with a strong preference for Eastern or Central Time Zone. If a candidate is near an airport and able to meet travel requirements, there is no work location requirement. Qualified U.S.

-based candidates are encouraged to apply.

What You’ll DoLead the charge in implementing Site Vault eISF and CTMS, ensuring alignment with customer goals and sales expectations

Understand customer goals and build strong relationships by regularly engaging with customer decision-makers

Help support renewal efforts, engage with potential renewals, and guide them through the process

Help create and maintain an automated onboarding experience for our customers using the free version of Site Vault, and provide light-touch support through Hub Spot Lead  year-end reviews to discuss progress, gather insights, and kickstart renewal conversations

Provide valuable feedback to the product team, informing them of customer needs and industry trends

Requirements3+ years of experience in enterprise software implementation in the life sciences, healthcare, or relevant fields Based in North America Customer-facing consulting experience delivering workshop material, developing meaningful customer relationships, and gathering requirements with business and system stakeholders

Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves

Typical travel is 10%, but can be up to 20%
Nice to HaveSaaS/cloud experience in the management of site CTMS or eISF systems

Clinical research experience at a site Experience using Hub Spot Interviewing  with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.

Within 3 days, you will receive a link to a personality assessment administered by a third party.

Once you complete the assessment, our…