Systems Management Analyst - Remote

Job d:

Location:

La Crosse, Wisconsin, United States Salary: $72,800 - $130,000/year

Job Area:
Technology Company:
United Health Group For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Systems Management Analyst is a mid-level systems engineering role responsible for the administration and operational support of Optum Serve's enterprise Virtual Desktop Infrastructure (VDI). This position emphasizes hands-on execution, reliability, and operational discipline within established technical standards and governance.

The role supports a highly available VMware/Omnissa Horizon environment across Development, Staging, Production, and Disaster Recovery and delivers a mission-critical service aligned to a 99.95% annual uptime SLA. The analyst contributes to platform stability, security, and performance while operating under defined architectural direction.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Administer and support enterprise VDI infrastructure components, including Horizon Gateways, Connection Servers, RDSH farms, and related services

Perform day-to-day operational management of Development, Staging, Production, and Disaster Recovery VDI environments

Troubleshoot and resolve issues related to virtual desktops, RDSH sessions, access, and performance

Monitor system health, availability, and capacity; identify risks and escalate findings as appropriate

Validate backup operations and support recovery readiness in accordance with documented procedures

Execute approved changes following established change management processes

Partner with monitoring, security, and operations teams to support incident response and service continuity

Maintain clear, accurate documentation, runbooks, and operational procedures

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

3+ years of experience in Systems Administration & Engineering with Hands on experience administering Windows Server (2022 or newer) and Windows desktop operating systems (including Windows 11) in an enterprise setting

Proven experience supporting enterprise Virtual Desktop Infrastructure (VDI) platforms, including VMware / Omnissa Horizon, with hands on administration of Connection Servers, Unified Access Gateways, desktop pools, and Remote Desktop Session Host (RDSH) environments

Experience integrating and supporting VDI platforms with VMware vCenter Server and underlying virtual infrastructure

Experience supporting application delivery and user environment management technologies in VDI environments (e.g. FSLogix, Dynamic Environment Manager & Application delivery platforms)

Working experience with Active Directory and enterprise identity services, including authentication, authorization, group policy (GPOs), and multi factor authentication (MFA) integration

Experience using enterprise monitoring and alerting tools to support availability, performance, and incident response in production environments

Experience supporting security and access controls, including SSL certificate lifecycle management, endpoint protection, and policy based security tooling

Proven solid troubleshooting skills across infrastructure, operating system, identity, and application layers in an Enterprise production environment

Experience working within formal IT Service Management (ITSM) processes, including incident, change, and problem management

Ability to work well with minimal supervision and in a Team setting as well as collaborating with Engineers across other Teams United States Citizenship If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

Preferred Qualifications:

Bachelor's degree in IT or related field, or equivalent experience

Experience supporting cloud-hosted desktop platforms…