Implementation Specialist

Gov Pilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, Gov Pilot is committed to creating impactful technology that serves the public good.

We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!

• Unlimited PTO.
• Flexible working hours and remote work options.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities and learning budget.
• Home office and IT budget.
• Supportive team environment.
• The chance to work on innovative projects with cutting-edge technologies.

The Implementation Specialist , part of the Gov Pilot Professional Services team, is responsible for leading end-to-end deployments of our SaaS applications across all areas of municipal government. Guiding customers through configuration, setup, data migration, and training to ensure successful adoption. Acting as both a project lead and product expert, you’ll collaborate closely with clients to understand their business requirements and translate them into effective, scalable system solutions.

You will play a key role in ensuring each customer realizes measurable value from our platform while providing a seamless, high-quality onboarding experience. The Implementation Consultant acts as a strategic advisor, helping clients re-engineer their business processes to maximize the value of the Gov Pilot platform. You will tackle our most technically challenging or politically sensitive implementations

• Lead technically complex or sensitive implementations, often spanning multiple departments within a single municipality
• Act as a strategic advisor, helping clients re-engineer business processes to maximize the value of the platform
• Architect custom system solutions for unique client requirements that go beyond standard platform configurations
• Consult with clients on data strategy, advising on data cleansing and restructuring to ensure long-term platform health
• Oversee QA standards for data imports and system integrations on assigned implementations, delegating execution to L2/L2.5 Analysts while maintaining accountability for data integrity prior to go-live
• Design and lead executive and department-head-level training sessions focused on change management and platform adoption strategy
• Monitor project health across a portfolio of complex implementations, proactively managing scope, risks, and dependencies with minimal oversight
• Own the post-launch transition process in partnership with Customer Success, ensuring clients are positioned for long-term platform health and high adoption before handoff
• Partner with Sales during the pre-sales process to assess implementation feasibility, contribute to scoping conversations, and support RFP responses for prospective clients
• Partner with Product and Engineering to provide formal feedback on feature gaps discovered during complex deployments
• Drive the creation of industry-specific best practice playbooks for the Professional Services department
• Proactively identify and lead process improvement initiatives that elevate delivery standards and scalability across the Professional Services department

Required &

Preferred Qualifications:

• 3-5 years of SaaS Implementation or Professional Services experience required
• Bachelor's degree or equivalent experience preferred
• Strong understanding of SaaS platforms, cloud environments, and data management principles required
• Experience analyzing complex data structures and translating client data logic into clear…