Cloud Platform Engineer; Site Reliability and Observability

Salary: £60,000 - £72,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Lead Platform Engineer

Department: IT

This role operates primarily on a remote working arrangement that will require little to no travel into our Coventry head office or various campuses. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

Sorry we cannot sponsor skilled worker visas for this role.

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education, by leading the thoughtful integration of AI into teaching and learning and equipping our students to thrive in an AI-enabled world.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations..

The Cloud Platform Engineer (Site Reliability and Observability) sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.

Our IT team is made up of around 100 employees with a vast range of skills from Software Development to IT Operations and Security.

Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

As a Cloud Platform Engineer (Reliability & Observability) at Arden University, you will play a key role in building and operating the cloud platforms that underpin our digital services. Working across AWS, Google Cloud and Microsoft Azure, you will help deliver secure, scalable and cost-effective infrastructure, strengthen automation and improve the tools and capabilities that enable our engineering teams to deliver reliable services.

You will also help shape how we embed Site Reliability Engineering (SRE) practices across our Cloud Platform team, making services more observable, resilient and easier to support. From developing meaningful monitoring and alerting to improving incident response, validating recovery processes and automating repetitive tasks, you will turn operational insights into practical improvements that make a real difference.

Working closely with cloud engineering, security, service management and application teams, you will help build a culture of reliability, continuous improvement and shared ownership. This is an opportunity to combine hands‑on cloud engineering with the development of emerging SRE practices, helping strengthen the foundations of Arden’s technology and support our continued digital transformation.

• Substantial experience building, supporting and improving production cloud infrastructure and platform services across AWS, Google Cloud or Azure.
• Practical experience operating Kubernetes or equivalent container platforms, including deployments, networking, storage, workload health and troubleshooting.
• Strong skills in Terraform, reusable Infrastructure as Code modules, Git and CI/CD pipelines, with experience delivering controlled, versioned and peer-reviewed infrastructure changes.
• Proficiency in Bash or Python automation, alongside practical knowledge of Linux, IP networking, DNS, identity and access management, secrets management and least-privilege security.
• Experience implementing observability through metrics, logs, tracing, dashboards, actionable alerting and service-health reporting.
• Understanding of Site Reliability Engineering (SRE) practices, including service-level indicators and objectives (SLIs/SLOs), availability, capacity planning and reducing recurring failures.
• Experience investigating production incidents, conducting root-cause analysis and implementing preventative measures or automated remediation.
• Experience with backup and restore, disaster recovery and resilience testing, including validating recovery procedures.
• Experience developing operational runbooks and following established service management and support processes..

• Relevant certifications in AWS, Google Cloud, Microsoft Azure,…