Business Analytics Manager; Remote

Marketplace Operations Inc. Wilmington, Delaware, United States

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We're looking for a Business Analytics Manager who can turn complex business performance data into clear insights, recommendations and better commercial decisions. In this role, you'll lead a small team of Analysts working directly with our business verticals, acting as a trusted analytics partner to General Managers and their commercial teams. Your focus will be on helping the business understand its performance, identify opportunities for growth and make better decisions through accurate, actionable data.

This hands on leadership role involves understanding how the business makes money, from traffic acquisition and customer journeys through to conversions, partner performance, revenue and profitability. You'll help ensure that commercial and financial reporting is accurate, explainable and trusted, working closely with Finance and other Data teams to investigate discrepancies and improve the underlying information. You'll also work with senior stakeholders to translate business questions into clear analytical requirements, prioritise opportunities and turn complex findings into compelling stories and practical recommendations.

• Commercial Performance & Business Partnership: Act as a trusted analytics partner to General Managers and senior commercial stakeholders, helping them understand the drivers of revenue, profitability and business performance. You'll work with your team to identify trends, investigate changes in performance and recommend opportunities for growth, ensuring analysis is grounded in a strong understanding of how each business operates.
• Financial Accuracy & Data Confidence: Help establish confidence in the commercial data used to manage the business. You'll work closely with Finance, Revenue Operations and Data Engineering to understand revenue, costs, partner performance and profitability, investigate discrepancies and ensure reporting is accurate and explainable. You'll champion analytical rigour while recognising the importance of delivering timely, practical information to stakeholders.
• Business Insight & Storytelling: Guide your team in translating complex datasets into clear, actionable insights for technical and non-technical audiences. You'll help Analysts move beyond dashboards and descriptive reporting to explain the underlying drivers of performance, challenge assumptions and communicate what the business should do next. You'll also help identify opportunities for deeper analysis, forecasting and experimentation.
• Analytics Products & Business Requirements: Translate commercial questions into clear analytical requirements, working with Analytics, BI, Engineering and Data Science teams to develop scalable reporting and insight products. You'll help identify where reusable datasets, dashboards and analytical approaches can replace repetitive work, improve consistency and enabling stakeholders to access trusted information more independently.
• Team Leadership & Prioritisation: Lead and develop a small team of vertical-aligned Analysts, supporting their technical development, commercial understanding and stakeholder relationships. You'll help prioritise work across business areas, balance immediate commercial needs with longer-term improvements, and ensure the team's capacity is focused on delivering the greatest value. You'll remain technically involved, reviewing analytical approaches and helping the team tackle complex problems.

• Experience in business analytics, commercial analytics or performance analytics, including experience managing or mentoring…