Remote Director, Services

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Remote Director, Application Services

BCA Financial Services is seeking an experienced Remote Director of Application Services to lead the administration, modernization, and performance of our enterprise application environment. This leadership role is responsible for ensuring the reliability, integration, security, and continuous improvement of business-critical applications, automation platforms, and consumer-facing technologies that support operational excellence and business growth. The ideal candidate will bring strong leadership experience and a proven track record of managing enterprise applications within the Accounts Receivable Management (ARM), financial services, healthcare revenue cycle, or other highly regulated environments.

• Fully Remote
• Medical, dental, vision, GAP, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-provided equipment

• Lead and manage application services personnel, establishing priorities, monitoring workload, removing operational obstacles, and ensuring timely delivery of support and project commitments.
• Lead the Application Services function, aligning technology initiatives with business objectives
• Partner with the CIO and business leaders to drive modernization, innovation, and operational excellence
• Manage application services budgets, vendors, and strategic technology investments

• Oversee administration, support, monitoring, and optimization of enterprise applications, automation platforms, and databases
• Ensure high availability, performance, reliability, and effective incident management
• Direct Tier III application support, batch processing, job scheduling, and production issue resolution

• Drive workflow automation initiatives leveraging orchestration tools, RPA, AI, and emerging technologies
• Identify opportunities to improve efficiency, reduce manual effort, and enhance scalability
• Establish performance metrics to measure business impact and operational improvements

• Lead the implantation of application modernization efforts, cloud adoption initiatives, and API-driven integration
• Oversee system integrations, data exchange, ETL processes, and middleware solutions
• Evaluate and implement technologies that improve operational performance, customer experience, and business outcomes

• Support digital engagement channels including consumer portals, online payments, SMS, email communications, and self-service technologies
• Partner with stakeholders to enhance the customer experience through technology and process improvements
• Support client implementations, application configuration, testing, and deployment activities

• Ensure applications comply with security, governance, regulatory, and risk management requirements
• Maintain disaster recovery, business continuity, change management, and operational control processes
• Partner with Infrastructure and Information Security teams to safeguard application environments

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field (or equivalent experience)
• 10+ years of experience supporting or managing enterprise business applications
• 5+ years of leadership experience managing application support, systems analysis, or technology teams
• Minimum 5 years of hands‑on experience with Active Batch, Caché, FACS ARM, or a comparable ARM platform
• Proven success leading automation, digital transformation, application modernization, and process improvement initiatives
• Strong experience with APIs, system integrations, ETL processes,…