Manager, IT Support & Systems

D-Wave Quantum Inc. (NASDAQ: QBTS) is a leader in the development and delivery of quantum computing systems, software, and services. It is the world’s first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave’s mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap™ quantum cloud service, which offers 99.9% availability and uptime.

More than 100 organizations across commercial,government,and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow:  .

D-Wave is seeking a Manager, IT Support & Systems to lead a small, high-impact System Administration and Support Services team. This is a hands-on leadership role for team performance, priorities, and operational delivery. You'll provide technical direction and ensure infrastructure is secure, reliable and scalable. You'll partner with IT leadership and cross-functional teams to align team priorities with business needs and support the company’s growth.

This is a Remote role within Florida, with Boca Raton being a bonus.

• Lead, coach, and develop a team of System Administrators and support services; own hiring, onboarding, and performance management
• Set priorities and coverage, including on-call and after-hours rotation
• Build a culture of accountability, ownership, and continuous improvement
• Provide technical guidance, delegate work effectively, and adapt your management approach to individual team members
• Promote ownership and continuous improvement, using lessons learned from mistakes and operational issues to strengthen how the team works

• Lead systems administration and support operations including ticketing, SLAs, escalations, patching, and compliance
• Architect, deploy, and maintain company infrastructure, keeping it modern, secure, and scalable
• Manage core security tools: firewalls, IDS, MDM, antivirus, and encryption management
• Administer the Atlassian Suite and core enterprise platforms: AD/LDAP, Entra , Intune, Microsoft 365, Zoom, Git Hub
• Oversee governance and access for AI tools in use (Claude, ChatGPT, Fellow)
• Lead resolution of major incidents, outages, and root-cause investigations
• Review and approve changes to critical systems
• Build scripts and automation to reduce manual work across the team
• Operate effectively where processes are still evolving, using sound judgment and established best practices to keep work moving.
• Identify process and operational gaps, then establish documentation, standards, and scalable workflows needed for a more mature enterprise environment.

• Support the team with complex technical issues and escalations, including troubleshooting, documentation, communication, escalation, and follow-up.
• Given team size, remain hands-on with technical work as needed

• Align team priorities and roadmap with IT leadership and business needs
• Coordinate with Dev Ops on AWS connectivity; working familiarity with Kubernetes, Ansible, or Terraform
• Identify and act on issues that cross team boundaries, engaging the appropriate teams rather than allowing ownership gaps to delay resolution
• Partner with other managers and senior leaders on cross-functional initiatives and large-scale projects
• Exercise independent judgment while recognizing when decisions require broader input, approval, or escalation

• Bachelor's…