Cloud DevOps Support Engineer

Everforth ECS is looking for a Cloud Dev Ops Support Engineer to support a Department of Homeland Security cloud operations and platform team in a regulated, security-conscious environment in the Washington, DC metro area or remote
. This role is not a hands-on infrastructure or security engineering position. You'll be the operational glue: keeping access requests, communicating outages, change requests, and schedule changes, documenting the processes and decisions that keep the team aligned, and knowing when to pick something up yourself versus hand it off to the right engineer. You'll work closely with security and platform engineers, learning the environment as you go, with the expectation that your role grows as your familiarity does.

Responsibilities include, but are not limited to, the following:

• Triage incoming requests, access, service outages, change requests, and route them to the right person or resolve them yourself when it's within your wheelhouse.
• Track and coordinate change requests: what's going in, what's going out, what approvals or coordination are needed before it happens.
• Support scheduling and coordination across the operations team, keeping changes, maintenance windows, and requests organized.
• Document processes, decisions, and recurring issues so the team has a clear record, and knowledge doesn't live in one person's head.
• Write and maintain SOPs, runbooks for common operational tasks, and troubleshooting steps.
• Manage user access requests, provisioning, and deprovisioning across cloud accounts and tools.
• Monitor system health and basic operational dashboards, flagging issues before they elevate.
• Support customer and internal support requests, setting expectations and keeping requesters updated through resolution.
• Know when something falls outside operational support, like infrastructure changes or security engineering work, and hand it to the right person rather than trying to solve it yourself.
• Ability to obtain/maintain Public Trust.
• Minimum of 3 years general work experience.
• 3-5+ years of general IT, operations, or technical support experience.
• Comfortable working in a cloud environment (AWS preferred); hands-on infrastructure experience is not required.
• Strong communication skills, able to explain technical issues clearly to both engineers and non-technical stakeholders.
• Comfortable triaging and prioritizing requests by urgency and impact.
• Experience working in a government or federal contracting environment preferred.
• Organized and detail-oriented, especially around access management, documentation, and change tracking.

• Some scripting or development background (Python, HTML, CSS, or similar).
• Experience working inside Git Lab or a similar version control platform.
• Familiarity with ticketing systems (Jira, Service Now, or similar).
• Exposure to Terraform, Ansible, or CI/CD tools (Jenkins, Git Lab); conceptual understanding is enough.

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ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over…