Financial Systems Administrator

SailPoint is seeking a motivated Financial Systems Administrator for our Financial Systems team within the global IT organization. This individual will focus on the development, configuration, and support of our core business applications, with a primary focus on Coupa (Procurement and Expense) and secondary responsibilities for Skilljar (LMS) and Egencia (Travel). The successful candidate will bring a strong problem-solving approach to enhancing and maintaining the performance, data integrity, and workflows of our Procure-to-Pay (P2P), Learning Management, and Travel applications.

Additionally, this position will participate in the delivery of IT services and ensure internal client satisfaction. Ideal candidates will have a foundational understanding of procurement operations, SaaS applications, expense management, and systems integration in a dynamic, high-growth environment.

Key Responsibilities
· System Configuration:
Configure, develop, and maintain the Coupa platform (Procurement, Invoicing, Expense) as well as Skilljar and Egencia, tailoring features to meet evolving business needs.
· Quality Assurance & Testing:
Lead QA and end-to-end testing cycles for system release upgrades and internal rollouts. Develop and execute test scripts to ensure system stability before deployment.
· Workflow Development:
Assist in building and modifying approval chains, custom fields, forms, and workflow rules across all supported platforms to streamline internal operations.
· Integrations Management:
Support the integration of Coupa with core financial systems (e.g., Net Suite) via APIs, flat files, and cXML. Monitor and assist with integrations for Egencia (e.g., SCIM Provisioning with Entra ) and Skilljar (e.g., Avalara connectors, Proctoring).
· Production Support:
Manage and resolve production support issues, acting as the escalation point for complex incidents across the Coupa, Skilljar, and Egencia environments.
· Documentation:
Develop and maintain comprehensive technical documentation, including configuration guides, QA testing plans, integration data maps, and support procedures for all managed systems.
·

Cross-Functional Collaboration:

Collaborate with Procurement, Finance, HR, Education Services and IT teams to ensure effective communication and alignment on business processes.
· Compliance & Security:
Ensure system configurations comply with IT security and regulatory standards (e.g., SOX, Information Security) during any enhancement or deployment.
30-60-90 Day Expectations First 30 Days (Learning & Onboarding):
· Complete initial onboarding and required internal system training.
· Shadow senior developer to understand SailPoint’s current architecture, integrations, Procure-to-Pay/Expense, and travel processes.
· Review existing technical documentation and business process maps.
· Begin handling Level 1 and Level 2 support tickets (e.g., user access, basic routing errors, expense policy inquiries) under supervision.
· Gain familiarity with the sandbox environment by executing basic test scripts.

First 60 Days (Contribution & Configuration):
· Take ownership of standard support tickets and resolve them independently.
· Execute small configuration tasks such as updating approval matrices, creating custom fields, or modifying expense auditing rules.
· Assist in the QA and testing phases for upcoming patches or minor system enhancements.
· Identify at least one area in the current support documentation that can be updated or improved.
· Participate in requirement-gathering sessions with business stakeholders alongside senior developers.

First 90 Days (Development & Ownership):
· Successfully develop and deploy a minor enhancement or workflow change from start to finish.
· Gain a solid understanding of the…