ServiceNow PPM Technical Specialist- Backfill

Visa: USC, GC, GC EAD, TN, H4 EAD- W2
Interview Mode:
Video

SUBMISSION REQUIREMENTS:

Need Genuine Linked In- NO RECENT OR MULTIPLE LINKEDIN

UPDATED LINKEDIN PROFILE PICTURE REQUIRED

Must have Visa Copy with the submission (FOR GC and EADs)

Must have full educational details with University Name and year of completion in resume.

WITHOUT ABOVE MENTIONED PREREQUISITE RESUME WILL BE DEEMED AS FAKE.

Job Description:

Remote, but must be in a tier 1 location.

List of approved worksite locations - techtier 1

The candidate must have hands-on experience supporting and administering Service Now Project Portfolio Management (PPM), commonly referred to as SN PPM

Service Now PPM Technical Specialist responsible for supporting and troubleshooting Service Now Project Portfolio Management (PPM), including projects, resources, budgets, time tracking, security/access management, workflows, scripts, and user support. The ideal candidate combines hands-on Service Now PPM administration experience with strong troubleshooting, communication, and stakeholder management skills

Core Technical Skills, Service Now Navigation, demonstrated ability to navigate Service Now using core navigation features, including
:

• All
• Favorites
• History
• Search

Service Now PPM Records & Modules
Experience working with key Service Now PPM records and modules, including
:

• Projects
• Project Tasks
• Budgets
• Resource Assignments
• Time Sheets
• Timecards
• Expense Lines
• Cost Plans
• Platform Automation Support

Ability to support and troubleshoot Service Now platform automation components related to PPM, including
:

• Scheduled Jobs
• Scripts
• Workflows
• Security & Access Management

Understanding of Service Now PPM security and access management, including
:

• PPM access groups
• User roles
• Role-based permissions
• Data & Table Management
• Familiarity with Service Now tables and the ability to identify, review, and work with relevant PPM data structures.
• Ability to troubleshoot user access, data visibility, and process flow issues within the Service Now PPM environment.

• Communication:
  Clear, concise, and empathetic communication is essential. Technical issues will need to be explained in business terms to non-technical users, document problems accurately, and update stakeholders on progress.
• Attention to Detail:
  Tickets will require precise documentation of symptoms, steps to reproduce, and environment details.
• Problem-Solving & Analytical Thinking:
  Structured troubleshooting methodology such as the "4 W's" (What, When, Where, Who).
• Awareness and understanding of when to elevate ticket levels to Tier 2 for further research and resolution.
• Time Management:
  Meeting ticket SLAs, prioritizing tasks, managing workload, and meeting deadlines without sacrificing quality or care for the team, the SN PPM community, and Client.
• Teamwork &
  
  Collaboration:
  
  Ticket resolution will require strong collaboration with cross-functional teams when necessary. The candidate should be comfortable presenting, facilitating meetings, or conducting demonstrations for additional clarification, not only with ticket requestors and cross-functional teams, but also with the broader SN PPM community.
• Continuous Learning:
  Must stay up to date on New modules and applications within SN PPM, Processes (workflows, business rules, ACLs, etc.), Best practices to improve incident and request ticket resolution.

• Experience supporting project, resource, financial, and time-tracking processes within Service Now PPM.
• Ability to collaborate with project managers, portfolio teams, technical teams, and Service Now administrators.
• Strong attention to detail when reviewing records, permissions, workflows, and table data.

$000,000 – $000,000 Salary range is not shown on the candidate portal