Manager, Business Intelligence

Job Type:Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:2020 Companies is now hiring a full-time remote

Manager of Business Intelligence Solutions
2020 Companies is seeking a results-driven Manager of Business Intelligence Solutions to lead the creation of impactful client reporting and dashboard solutions. You'll work closely with clients to understand their needs, transforming complex data into actionable insights that power their business decisions.  You'll manage the full lifecycle of BI projects, collaborating with BI engineers to ensure developed dashboards perfectly align with client specifications.

Our Benefits Remote work opportunity

Competitive annual salary with weekly payOn-demand pay options through Daily Pay Comprehensive  health, dental, and vision benefits
401k program with company matching

Paid time off and holidays

Mobile phone reimbursement

Scholarship opportunities for employees and families

Employee Assistance Program Leadership Development Program

Job Description:

Client Service and Stakeholder Leadership Serve as the primary BI relationship partner for assigned clients and internal business leaders, building trusted relationships and a thorough understanding of their goals, operating priorities, and service expectations

Lead discovery sessions and business reviews with senior stakeholders to define business needs, success measures, priorities, and opportunities for BI to improve decisions and performance

Communicate recommendations, delivery progress, risks, and tradeoffs in business terms; manage expectations and coordinate timely resolution of service concerns and escalations

Business Alignment and Solution Planning Translate stakeholder needs into clear business requirements, agreed scope, acceptance criteria, and prioritized work for BI analysts, developers, and data engineers

Maintain a BI solution roadmap for assigned accounts or business functions, balancing client commitments, business value, delivery capacity, and long-term needs

Partner with technical leads to evaluate solution options, dependencies, and effort; secure stakeholder alignment on priorities and manage changes to scope and timelines

Delivery and Service Management Establish delivery plans with clear milestones, owners, resource needs, and risks, and coordinate commitments with the teams responsible for execution

Manage the BI solution lifecycle from discovery and planning through development coordination, business validation, release, training, and ongoing service improvement

Monitor delivery and service performance against agreed commitments; surface risks early, resolve cross-functional blockers, and keep stakeholders informed of decisions and recovery plans

Solution Quality and Business Adoption Partner with data and technical teams to confirm data availability, metric definitions, access requirements, and governance expectations for proposed BI solutions

Coordinate business validation and stakeholder acceptance to ensure solutions are accurate, reliable, and fit for purpose; drive ownership and resolution of identified issues

Lead adoption planning with business owners, including communications, training, and feedback; assess usage and business outcomes to guide improvements

Innovation and Continuous Improvement Identify opportunities to improve client service and operational performance through automation, advanced analytics, AI-enabled capabilities, and more efficient BI delivery practices

Conduct recurring solution and service reviews with stakeholders to identify unmet needs, simplify existing processes, and prioritize enhancements based on business value

Partner with analytics and technology leaders to evaluate and pilot new capabilities, establish success criteria, and recommend broader adoption based on demonstrated results

Cross-Functional Leadership Align account leadership, operations, BI analysts, developers, and data engineers around shared priorities, clear responsibilities, and coordinated delivery

Coach team members on stakeholder communication, business requirements, and service delivery; promote accountability, knowledge sharing, and consistent client service practices

Qualifications

Education:

Bachelor’s degree in Business, Information Systems, Analytics, Computer Science, or a related field

Experience:

5+ years of experience in business intelligence, analytics consulting, or BI solution delivery, with demonstrated success managing client relationships, engaging senior stakeholders, and leading…