Desktop Engineer – SCCM & Endpoint Systems

## Desktop Engineer – SCCM & Endpoint Systems Apply:
Hybrid Position:
Buffalo, NY:
Full time:
Posted Today:
R90269## This role is
** four
* * days on-site at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week## ##
** Overview**## M&T Bank is seeking a skilled Desktop Engineer to join our Endpoint Engineering team, with a primary focus on Microsoft Configuration Manager (SCCM/MECM), Windows endpoint management, and enterprise device deployment. This role will play a key part in supporting and expanding the Bank's ATM/TCR imaging and endpoint management initiatives while partnering closely with the ATM Engineering team.## The ideal candidate will possess a strong desktop engineering background, advanced troubleshooting skills, and hands-on experience managing Windows operating systems at enterprise scale.

Experience supporting ATM/TCR platforms is beneficial but not required. The successful candidate will have the opportunity to learn the ATM/TCR environment while leveraging their endpoint engineering expertise to drive operational efficiency, stability, and innovation.## ##
** Primary Responsibilities**##
** SCCM / Endpoint Management*** ## Administer and support Microsoft Configuration Manager (SCCM/MECM), including operating system deployment, software distribution, patch management, compliance reporting, and application lifecycle management.* ## Design, build, and maintain Windows device images and deployment methodologies for enterprise endpoints and ATM/TCR platforms.* ## Develop and maintain endpoint standards, configurations, and deployment processes to ensure secure, reliable, and consistent device experiences.##

** ATM Imaging & Platform Support*** ## Partner with the ATM/TCR Engineering team to build, maintain, and support ATM/TCR imaging solutions.* ## Assist with operating system upgrades, software deployments, hardware refresh initiatives, and endpoint management activities within the ATM/TCR environment.* ## Participate in testing, validation, and rollout activities for ATM/TCR hardware and software changes.##
** Troubleshooting & Problem Resolution*** ## Serve as a senior technical resource for complex endpoint issues involving operating systems, applications, deployment systems, drivers, networking, and hardware.* ## Perform root cause analysis and drive resolution of recurring technical problems.* ## Collaborate with support teams and vendors to identify, troubleshoot, and resolve enterprise endpoint and ATM/TCR-related issues.##
** Automation & Process Improvement*** ## Utilize Power Shell and other automation tools to improve operational efficiency, deployment processes, and reporting capabilities.* ## Identify opportunities to streamline engineering and support processes through automation and tooling enhancements.##
** Collaboration & Documentation*** ## Work closely with Desktop Engineering, Security Engineering, Infrastructure, ATM/TCR Engineering, and Service Desk teams.* ## Create and maintain technical documentation, standards, knowledge articles, and operational procedures.* ## Participate in project planning, implementation, testing, and support activities across endpoint technology initiatives.## ##
** Education and Experience

Required:

*** ## Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture* ## Strong hands-on experience with Microsoft Configuration Manager (SCCM/MECM), including:  + ## Operating System Deployment (OSD)  + ## Software Packaging and Deployment  + ## Patch Management  + ## Task Sequences  + ## Device Compliance and Reporting## * ## Deep knowledge of Windows desktop operating systems and endpoint lifecycle management.
* ## Advanced…